TOPdesk to TOPdesk
migration service

Trouble-free, no special skill set or programming required. A complete TOPdesk to TOPdesk data migration instrument.

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The best TOPdesk to TOPdesk tool made for you

There’s no need to write a code, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid complex data audit and script development processes. Simply decide on customer info you need to transfer and set off with the transition when comfortable.
Effortless transition process
No special expertise required. Just pick what data will go to the target platform and observe the wonders happening.
Data structure maintenance
Migrate your help desk data in full to make sure that no ticket is missing critical customer support information.
Automated tool

Afraid that you’ll have to use special skills to migrate your customer service data? Don’t be as we made sure that our tool interface is as easy to use as possible.

Link the platforms, select records, click ok, and the migration is ready!

Preserved connections

From sender information to phone number connection, your entire database will keep their prior data structure maintained.

You don’t have to worry that some data will be lost and service quality will degrade. Everything will arrive where you expected.

Security is priority

You data is key which is why we designed a system that will keep your information intact.

Neither hackers will have access to your accounts nor physical disasters will touch your records in any way.

You’re in control

Take complete control of your customer data with our internal data mapping solution. Pick what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.

Efficient out-of-the-box solution

In only a couple of buttons to press it will be possible to pick what goes where, when it starts, and in what order.

Our tech engineers considered user experience as a priority and ensured that it will be possible to to take the full advantage of the tool easily.

Good service first

Outside of producing great customer support services, we always strive to improve our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are always putting so much effort to enhance the general experience.


Why you should use Help Desk Migration to migrate data from TOPdesk to TOPdesk

Castle gates

Strong security of your data

The migration is performed over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your support service to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields, thus helping you to be sure that the data end up being in the right places in TOPdesk.

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When migrating your records from TOPdesk to TOPdesk we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from TOPdesk to TOPdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from TOPdesk to TOPdesk work

  • Get ready

    Start by creating Agent profiles and all needed custom fields in the new help desk. Now, get started on migrating your data from TOPdesk to TOPdesk.

  • Complete the form with requested credentials to make it possible for our data migration tool to fetch records from your current help desk.

  • Connect TOPdesk

    Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the records.

  • Choose objects

    Choose the records you want to migrate and set the ticket fields mapping, so the data could be migrated in line with your preferences.

  • Migrate limited amount of data

    Try out our Free Demo Migration to check how the data migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to TOPdesk all data

    Once everything's tested, choose a quiet time with the least load on the support staff and begin migrating from TOPdesk to TOPdesk.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your TOPdesk import

Our team would be more than happy to perform a custom migration in case you have special demands.
Get a price estimation

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