TOPdesk to Textline
migration service

Trouble-free , no special knowledge or programming required. A complete TOPdesk to Textline data migration tool.

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The best TOPdesk to Textline tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip complex data audit and tool development processes. Simply pick what data you need to transfer and start the transition right away.
Effortless migration
No special knowledge or skill required. Just select what data will go to the target solution and enjoy the wonders happening.
Data completion
Migrate your help desk data in full to ensure that no ticket is missing critical customer support details.
Automated tool

Afraid that you’ll have to use special skills to migrate your customer service data? Worry not as we made sure that our tool user friendly as it can possibly be.

Connect the help desks, pick records, click ok, and you’re done!

From sender information to phone number connection, your entire database will keep their initial data structure intact.

You don’t have to worry that a part of the data will be lost and service quality will degrade. Everything will arrive how you expected.

Security is priority

Information is key which is why we developed a system that will keep your information untouched.

Neither hackers will have access to your accounts nor physical disasters will impact your data in any way.

You control the process

Take complete control of your customer data with our in-app data mapping solution. Select what goes where, set priorities, and even ditch the stuff you need, all with our Migration Wizard.

Simple & effective

In only a couple of buttons to press you will be able to select what goes where, when it goes, and in what order.

Our software considered customer experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Customer service first

Apart from producing great customer service, we always aim to improve our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are constantly putting so much effort to increase the general experience.


Why you should use Help Desk Migration to switch from TOPdesk to Textline

Castle gates

Strong security of your data

The migration is performed over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to make sure that the data end up being in the right destinations in Textline.

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Maintained relation between object and people

When migrating your records from TOPdesk to Textline we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from TOPdesk to Textline

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from TOPdesk to Textline work

  • Get ready

    Sign up and go to our migration software.

  • Choose and link your TOPdesk support desk with HDM.

  • Connect Textline

    Grant access to your Textline account.

  • Describe your requirements

    Let us understand precisely what parts of your migration you would like to tweak

  • Get your requirements estimated

    We'll investigate your application and get back to you with a total price and a scope of tasks.

  • Migrate from TOPdesk to Textline all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Textline import

Our team would be more than happy to run a customized migration in case you have special requirements.
Get a price estimation

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