TOPdesk to SpiceCSM
migration service

Smooth , no special expertise or coding required. A complete TOPdesk to SpiceCSM data migration software.

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Your best tool for TOPdesk to SpiceCSM data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and code development processes. Simply decide on what data you need to transfer and start the transition right away.
Effortless migration
No special knowledge or skill needed. Just choose what data will go to the target platform and enjoy the wonders happening.
Record completion
Migrate your help desk data in full to make certain that no ticket is missing critical customer service information.
Automated migration

Afraid that you’ll need special skills to migrate your info? Don’t be as we ensured that our tool accessible as possible.

Link the platforms, choose data, click ok, and the migration is ready!

Data dependency

Your information comes unite and we mean it.

Every email, every ticket, and every little bit of info will arrive filled with its attachments, contact connections, and interaction archive.

Data protected

Your information is behind impenetrable walls. Not even all our employees have access to your passwords or records.

You may rest assured that with HDM no data breaches are possible.

Record mapping

Pick records that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select anything you might ever need.

Guided migration

If you are new to data migrations, worry not. Useful and insightful on-screen prompts will help you move your information accurately.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a migration service provider, we strive to deliver the best possible migration tool. However, our prime concern is customer service.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from TOPdesk to SpiceCSM

Castle gates

Strong security of your data

The migration is performed over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the data end up in the right places in SpiceCSM.

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Maintained association between object and people

When migrating your data from TOPdesk to SpiceCSM we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from TOPdesk to SpiceCSM

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from TOPdesk to SpiceCSM work

  • Prepare

    Sign up and go to our migration tool.

  • Choose and connect your TOPdesk service desk with HDM.

  • Grant the right to access your SpiceCSM account.

  • Detail your needs

    Let us understand precisely what parts of your migration you wish to fine-tune

  • Have your requirements estimated

    We shall investigate your application and send you with a the overall cost and a scope of work.

  • Migrate from TOPdesk to SpiceCSM all data

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your SpiceCSM import

Our staff would be more than happy to run a personalized migration in case you have special demands.
Get a price estimation

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