TOPdesk to Solvemate
migration service

Trouble-free , no special knowledge or programming required. A complete TOPdesk to Solvemate data migration instrument.

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The best TOPdesk to Solvemate tool made for you

There’s no need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip complex data audit and script development processes. Simply decide on the records you need to transfer and start the transition immediately.
Simple migration
No tech knowledge or skill required. Just pick what data will go to the target platform and see the wonders happening.
Data completion
Move your help desk records in full to make sure that no ticket is missing essential customer support information.
Effortless procedure

You don’t have to bother about coding or continuously watch each piece of info moved.

Just link both platforms, tick what you want to take to a new database and allow the tool deal with the remainder.

From sender information to phone number connection, all you records will keep their prior data structure intact.

You don’t have to worry that a part of the records will be lost and service quality will decrease. Everything will arrive how you left it.

Security is paramount

You data is key which is why we developed a system that will keep your customer records untouched.

Neither sophisticated electronic attacks nor physical disasters will affect your data anyhow.

You control the process

Take complete control of your information with our internal data mapping solution. Select what goes where, set priorities, and even ditch the stuff you need, all within Migration Wizard.

Step-by-step instructions

If you are new to data migrations, don’t worry. Useful and insightful on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Apart from providing great customer support services, we always aim to develop our customer service.

As a team, we want you to experience friendly and helpful service, which is why we are always putting so much effort to increase the core experience.


Why you should use Help Desk Migration to switch from TOPdesk to Solvemate

Castle gates

Strong privacy of your information

The migration is carried out over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to be sure that the data end up being in the right places in Solvemate.

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When migrating your records from TOPdesk to Solvemate we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from TOPdesk to Solvemate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from TOPdesk to Solvemate work

  • Get ready

    Register and go to our migration wizard.

  • Opt and link your TOPdesk service desk with HDM.

  • Grant access to your Solvemate account.

  • Express your requirements

    Let us know what parts of your migration you wish to modify

  • Get your requirements estimated

    We'll research your application and send you with a the overall cost and a scope of tasks.

  • Migrate from TOPdesk to Solvemate everything

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Solvemate import

Our team would be more than happy to run a custom migration in case you have specific demands.
Get a price estimation

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