TOPdesk to Snappy
migration service

Trouble-free , no special expertise or coding required. A complete TOPdesk to Snappy data migration tool.

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The best TOPdesk to Snappy tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip the system analysis and tool development processes. Simply decide on customer info you need to transfer and set off with the transition right away.
Easy migration
No specific knowledge or skill needed. Just select what data will go to the target platform and observe the wonders happening.
Data completion
Transfer your help desk data in full to make certain that no ticket is missing essential customer support details.
Automated tool

Afraid that you’ll need special skills to migrate your customer service data? Worry not as we ensured that our tool interface accessible as possible.

Link the help desks, choose data, click ok, and you’re done!

Data dependency

Your information comes unite , you can take our word.

Each email, every ticket, and every little bit of info will reach the target filled with its attachments, contact connections, and interaction archive.

Data protected

Your information is behind thick walls. Not even all our staff members can see your passwords or other information.

You may be certain with HDM no data breaches will take place.

Record mapping

Pick data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center solutions, it will be possible to select anything you might ever need.

Simple & effective

In just a couple of buttons to press it will be possible to pick the data arrangement, when it starts, and how.

Our tech engineers took customer experience as a priority and made sure that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a migration service provider, we aim to offer the most effective migration tool. Yet, our prime concern is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from TOPdesk to Snappy

Castle gates

Strong safety of your data

The migration is completed by the machine over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the data end up being in the right destinations in Snappy.

Next

When migrating your records from TOPdesk to Snappy we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from TOPdesk to Snappy

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from TOPdesk to Snappy work

  • Get ready

    Sign up and go to our migration tool.

  • Opt and link your TOPdesk support desk with HDM.

  • Give the right to access your Snappy account.

  • Clarify your needs

    Let us know exactly what aspects of your migration you want to tweak

  • Get your preferences estimated

    We shall analyze your case and send you with a price range and a scope of work.

  • Migrate from TOPdesk to Snappy all data

    Move all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Snappy import

Our team would be more than happy to run a personalized migration in case you have specific demands.
Get a price estimation

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