TOPdesk to SimplyDesk
migration service

Trouble-free, no special know how or programming required. A complete TOPdesk to SimplyDesk data migration tool.

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The best TOPdesk to SimplyDesk tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid complex data audit and tool development processes. Simply choose customer info you need to transfer and start the transition immediately.
Easy transition process
No specific expertise required. Just select what data will go to the target system and observe the wonders happening.
Data structure maintenance
Transfer your help desk data in full to ensure that no ticket is missing essential customer service information.
Effortless procedure

You don’t have to bother about coding or continuously control each piece of info transferred.

Just link both platforms, pick what you need to migrate and let the system do the rest for you.

Intact connections

Starting from the ticket requester to every comment author, all you records will keep their prior data structure intact.

You don’t have to worry that a part of the records will be lost and service quality will degrade. Everything will arrive where you left it.

Data safety is paramount

You data is key which is why we developed a system that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will touch your records anyhow.

You’re in control

Manage your information with our internal data mapping solution. Select what goes where, set priorities, and even ditch the stuff you need, all with our Migration Wizard.

Efficient out-of-the-box solution

In only a couple of buttons to press it is possible to pick what goes where, when it goes, and in what order.

Our software took user experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.

Great service first

Outside of providing great customer support services, we always aim to develop our customer service.

As a team, we want you to experience friendly and helpful service, which is why we are continuously putting so much effort to improve the core experience.


Why you should use Help Desk Migration to migrate data from TOPdesk to SimplyDesk

Castle gates

Strong safety of your data

The migration is carried out over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your support service to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields, thus helping you to make sure that the data end up in the right places in SimplyDesk.

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Sustained relation between object and people

When migrating your records from TOPdesk to SimplyDesk we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from TOPdesk to SimplyDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from TOPdesk to SimplyDesk work

  • Get ready

    Sign up and go to our migration wizard.

  • Choose and connect your TOPdesk service desk with HDM.

  • Connect SimplyDesk

    Grant access to your SimplyDesk account.

  • Detail your business needs

    Let us know exactly what elements of your migration you wish to modify

  • Get your requirements estimated

    We'll research your application and get back to you with a total price and a scope of work.

  • Migrate from TOPdesk to SimplyDesk everything

    Move all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your SimplyDesk import

Our team would be more than happy to perform a customized migration in case you have specific needs.
Get a price estimation

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