TOPdesk to SolarWinds Service Desk (Samanage)
migration service
Smooth , no special skill set or coding required. A complete TOPdesk to SolarWinds Service Desk (Samanage) data migration tool.
TOPdesk to SolarWinds Service Desk (Samanage)
Your best tool for TOPdesk to SolarWinds Service Desk (Samanage) data migration
No need to write a code, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.Save on resources
Avoid the platform analysis and tool development processes. Just choose customer info you need to migrate and set off with the transition when comfortable.Simple transition process
No tech expertise needed. Just select what data will go to the new system and observe the miracle happening.Record structure maintenance
Move your help desk data in full to make certain that no ticket has lost critical customer support details.Simple and easy procedure
You don’t have to bother about coding or constantly watch each record transferred.
Just link both platforms, choose what you need to migrate and let the Migration Wizard deal with the remainder.
Intact data links
Starting from the ticket requester to every comment author, all you records will keep their initial connections intact.
You don’t have to worry that a part of the data will be missing and service quality will decrease. Everything will be waiting for you where you left it.
Data safety is paramount
Information is everything which is why we developed a method that will keep your information untouched.
Neither sophisticated electronic attacks nor physical disasters will impact your records anyhow.
Data mapping
Pick data that will be moved by using our pre-installed data viewer.
From contacts to tickets to help center solutions, it will be possible to select just about everything you might ever need.
Efficient out-of-the-box solution
In just a few clicks it is possible to pick the data arrangement, when it starts, and how.
Our tech engineers took customer experience as an essential factor and made sure that you will be able to use the system to its fullest.
Customer service first
Apart from providing great customer service, we always want to develop our customer service.
As a team, we want you to have the best possible service, which is why we are constantly making great strides to increase the core experience.
Reasons to use Help Desk Migration to migrate data from TOPdesk to SolarWinds Service Desk (Samanage)
Strong privacy of your data
The migration is carried out over a protected connection, and all your credentials will immediately be removed after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it really is simple to migrate your customer support to a new helpdesk without involving the IT departmentNext
Exceptional data mapping
Our service allows mapping standard and custom fields , thus letting you make sure that the records end up being in the right destinations in SolarWinds Service Desk (Samanage).Next
Retained association between object and people
When migrating your data from TOPdesk to SolarWinds Service Desk (Samanage) we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from TOPdesk to SolarWinds Service Desk (Samanage)
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from TOPdesk to SolarWinds Service Desk (Samanage) work
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Prepare
Start by preparing Agent profiles and all necessary custom fields in your new help desk. Now, begin the process of migrating your data from TOPdesk to SolarWinds Service Desk (Samanage).
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Connect TOPdesk
Fill in the form with necessary credentials to make it possible for our data migration tool to fetch data from your current help desk.
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Link SolarWinds Service Desk (Samanage)
Do the same action to connect our service with the new help desk and thus make it possible to import the information.
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Select objects
Select the records you need to migrate and set the ticket fields mapping, so the records could be transferred based upon your needs
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Migrate limited amount of data
Test out our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in your new help desk in a few minutes!
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Migrate to SolarWinds Service Desk (Samanage) all data
When everything's tested out, find a quiet time with the least load on the support staff and begin migrating from TOPdesk to SolarWinds Service Desk (Samanage).
Your data is in good hands
We take the protection of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied customers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data by yourself
See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let a specialist perform your SolarWinds Service Desk (Samanage) import
Our staff would be more than happy to perform a personalized migration if you have special needs.
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