TOPdesk to Re:Desk
migration service

Trouble-free , no special knowledge or coding required. A complete TOPdesk to Re:Desk data migration software.

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The best TOPdesk to Re:Desk tool made for you

There’s no need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip the system analysis and code development processes. Simply decide on what data you need to move and start the transition right away.
Effortless migration
No special knowledge or skill needed. Just choose what data will go to the target platform and enjoy the magic happening.
Data completion
Migrate your help desk records in full to make sure that no ticket is missing critical customer support details.
Easy process

You don’t have to bother about coding or constantly control each piece of info transferred.

Just attach your source and target, pick what you need to migrate and let the system deal with the remainder.

Data dependency

Your information comes unite , you can take our word.

Each email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction archive.

Data protected

Your information is behind thick walls. Not even all our employees can see your credentials or records.

You may rest assured that with HDM no hacker attacks will take place.

You control the process

Manage your information with our in-app data mapping solution. Select what goes where, set priorities, and even ditch the stuff you don’t like, all with our Migration Wizard.

Simple & effective

In just a couple of buttons to press it will be possible to select what goes where, when it goes, and how.

Our software considered customer experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a migration service provider, we strive to deliver the most effective migration tool. However, our priority is customer service.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from TOPdesk to Re:Desk

Castle gates

Strong security of your information

The migration is carried out over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you ensure that the data end up being in the right destinations in Re:Desk.

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Maintained connection between object and people

When migrating your records from TOPdesk to Re:Desk we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from TOPdesk to Re:Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from TOPdesk to Re:Desk work

  • Get ready

    Register and go to our migration service.

  • Opt and link your TOPdesk support desk with HDM.

  • Connect Re:Desk

    Grant the right to access your Re:Desk account.

  • Detail your needs

    Let us understand precisely what components of your migration you wish to tweak

  • Get your requirements estimated

    We shall analyze your case and get back to you with a the overall cost and a scope of work.

  • Migrate from TOPdesk to Re:Desk all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Re:Desk import

Our team would be more than happy to run a custom migration in case you have special demands.
Get a price estimation

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