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TOPdesk to Puzzel
migration service

Effortless , no special know how or coding required. A complete TOPdesk to Puzzel data migration instrument.

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Your best tool for TOPdesk to Puzzel data migration

No need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Avoid the platform analysis and script development processes. Simply choose what data you need to move and set off with the transition when comfortable.
Simple transition process
No tech expertise needed. Just pick what data will go to the target system and enjoy the magic happening.
Record structure maintenance
Move your help desk records in full to ensure that no ticket has lost critical customer support details.
Simple and easy process

You don’t have to bother about scripting or continuously watch each record transferred.

Just attach your source and target, choose what you need to migrate and let the Migration Wizard do the remainder.

Data maintenance

Your information migrates unite , you can take our word.

Each email, every ticket, and every customer profile will reach the target complete with its attachments, contact connections, and interaction history.

Robust protection

Your information is safe and sound with us. Not even all our employees can see your credentials or other information.

You can rest assured that with HDM no data breaches are possible.

Data mapping

Choose information that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center articles, it will be possible to pick just about everything you might ever need.

Efficient out-of-the-box solution

In just a few buttons to press it is possible to select what goes where, when it starts, and in what order.

Our software took user experience as an essential factor and ensured that you will be able to to take the full advantage of the tool easily.

Customer priority

As a data import service provider, we work to deliver the most effective migration tool. However, our priority is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from TOPdesk to Puzzel

Castle gates

Strong privacy of your information

The migration is completed by the machine over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you be sure that the data end up being in the right destinations in Puzzel.

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Retained association between object and people

When migrating your data from TOPdesk to Puzzel we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from TOPdesk to Puzzel

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from TOPdesk to Puzzel work

  • Prepare

    Register and go to our migration tool.

  • Connect TOPdesk

    Choose and link your TOPdesk support desk with HDM.

  • Connect Puzzel

    Give access to your Puzzel account.

  • Describe your requirements

    Let us know exactly what elements of your migration you need to adjust

  • Get your needs estimated

    We will analyze your application and send you with a cost and a scope of work.

  • Migrate from TOPdesk to Puzzel all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your Puzzel import

Our staff would be more than happy to perform a customized migration if you have special needs.
Get a price estimation

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