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TOPdesk to Paldesk
migration service

Trouble-free , no special knowledge or coding required. A complete TOPdesk to Paldesk data migration instrument.

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The best TOPdesk to Paldesk tool made for you

There’s no need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip the system analysis and script development processes. Simply choose the records you need to transfer and start the transition immediately.
Easy migration
No specific knowledge or skill needed. Just pick what data will go to the target system and see the wonders happening.
Data completion
Transfer your help desk data in full to make sure that no ticket is missing vital customer support information.
Automated tool

Afraid that you’ll need special skills to migrate your customer service data? Don’t be as we made sure that our tool is as easy to use as possible.

Connect the help desks, select records, click ok, and you’re done!

From sender information to phone number connection, your entire database will keep their initial connections untouched.

You don’t have to worry that some info will be lost and service quality will degrade. Everything will arrive where you expected.

Security is priority

Information is everything which is why we created a method that will keep your data untouched.

Neither hackers will have access to your accounts nor physical disasters will affect your records in any way.

You control the process

Take complete control of your customer data with our in-app data mapper. Choose what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.

Simple & effective

In just a couple of buttons to press it is possible to choose what goes where, when it goes, and in what order.

Our software considered customer experience as a priority and ensured that you will be able to use the system to its fullest.

Customer service first

Outside of producing great customer service, we always aim to develop our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are constantly putting so much effort to enhance the general experience.


Why you should use Help Desk Migration to switch from TOPdesk to Paldesk

Castle gates

Strong safety of your data

The migration is conducted over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you be sure that the data end up being in the right places in Paldesk.

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Sustained connection between object and people

When migrating your records from TOPdesk to Paldesk we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from TOPdesk to Paldesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from TOPdesk to Paldesk work

  • Get ready

    Sign up and go to our migration tool.

  • Opt and link your TOPdesk service desk with HDM.

  • Connect Paldesk

    Grant access to your Paldesk account.

  • Detail your requirements

    Let us understand precisely what parts of your migration you would like to adjust

  • Have your preferences estimated

    We will analyze your application and get back to you with a total price and a scope of work.

  • Migrate from TOPdesk to Paldesk all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Paldesk import

Our team would be more than happy to run a custom migration in case you have particular needs.
Get a price estimation

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