TOPdesk to ((OTRS)) Community Edition
migration service
Trouble-free , no special expertise or coding required. A complete TOPdesk to ((OTRS)) Community Edition data migration software.
TOPdesk to ((OTRS)) Community Edition
The best TOPdesk to ((OTRS)) Community Edition tool made for you
There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.Save on your time and money
Skip the system analysis and code development processes. Just pick the records you need to transfer and set off with the transition right away.Simple migration
No tech knowledge or skill needed. Just choose what data will go to the new solution and see the wonders happening.Data completion
Move your help desk records in full to make certain that no ticket has lost vital customer service information.Easy procedure
You don’t have to bother about scripting or continuously control each piece of info moved.
Just attach your source and target, tick what you need to take to a new database and let the tool do the remainder.
Data dependency
Your information migrates complete and we mean it.
Every email, every ticket, and every little bit of info will reach the target filled with its attachments, contact connections, and interaction history.
Data protected
Your information is safe and sound with us. Not even all our team members have access to your passwords or other information.
You may be certain with HDM no hacker attacks are possible.
You’re in control
Manage your customer data with our in-app data mapping solution. Pick what goes where, set priorities, and even ditch the things you need, all with our Migration Wizard.
Simple & effective
In just a few clicks you will be able to choose the data arrangement, when it starts, and how.
Our tech engineers considered user experience as an essential factor and ensured that you will be able to to take the full advantage of the tool easily.
Customer service as priority
As a migration service provider, we strive to propose the best possible migration tool. Nevertheless, our prime concern is customer support quality.
Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.
Why you should use Help Desk Migration to switch from TOPdesk to ((OTRS)) Community Edition
Strong privacy of your information
The migration is performed over a secure connection, and all your credentials will immediately be removed after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it is easy to migrate your customer care to a new helpdesk without involving the IT departmentNext
Excellent data mapping
Our system allows mapping standard as well as custom fields , thus letting you ensure that the records end up in the right places in ((OTRS)) Community Edition.Next
Retained relation between object and people
When migrating your records from TOPdesk to ((OTRS)) Community Edition we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from TOPdesk to ((OTRS)) Community Edition
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from TOPdesk to ((OTRS)) Community Edition work
-
Get ready
Start off by preparing Agent profiles and all essential custom fields in your new help desk. Now, begin migrating your data from TOPdesk to ((OTRS)) Community Edition.
-
Link TOPdesk
Complete the form with required credentials to permit our data migration tool to fetch records from your current help desk.
-
Connect ((OTRS)) Community Edition
Do the same action to integrate our service with the new help desk and thus make it possible to import the records.
-
Select objects
Select the records you want to migrate and set the ticket fields mapping, so the data could be transferred based upon your preferences
-
Migrate small amount of data
Try out our Free Demo Migration to check how the data migrate. You will be able to view 20 tickets in the new help desk in a few minutes!
-
Migrate to ((OTRS)) Community Edition everything
When everything's validated, find a quiet time with the minimal load on the support team and start migrating from TOPdesk to ((OTRS)) Community Edition.
Your data is in good hands
We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy buyers
-
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records all by yourself
See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let an expert run your ((OTRS)) Community Edition import
Our team would be more than happy to run a personalized migration if you have particular requirements.
Get a price estimation Blog Articles You Might Find Useful
Data Migration 101
Post Migration Checklist – Here’s What You Should Do
So you’ve successfully managed to move your stuff from one platform to another but have this funny feeling that you are missing something. Turns out…
Data Migration 101
The Enterprise Data Migration Checklist to Switch Help Desks
Businesses keep moving into the new landscape with vast volumes of data that overload every enterprise. And the need to keep that data under control…
Help Desk System Reviews
What is a Support Ticket & How To Use One
There are so many terms when it comes to customer support software that often, even we get puzzled. We’ve already covered what help desk soft…