Want to learn all the major insights of the migration process? Register for our free Freshdesk to Zendesk webinar to handle your upcoming data migration like a pro.

TOPdesk to ((OTRS)) Community Edition
migration service

Trouble-free , no special expertise or coding required. A complete TOPdesk to ((OTRS)) Community Edition data migration software.

More details

The best TOPdesk to ((OTRS)) Community Edition tool made for you

There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip the system analysis and code development processes. Just pick the records you need to transfer and set off with the transition right away.
Simple migration
No tech knowledge or skill needed. Just choose what data will go to the new solution and see the wonders happening.
Data completion
Move your help desk records in full to make certain that no ticket has lost vital customer service information.
Easy procedure

You don’t have to bother about scripting or continuously control each piece of info moved.

Just attach your source and target, tick what you need to take to a new database and let the tool do the remainder.

Data dependency

Your information migrates complete and we mean it.

Every email, every ticket, and every little bit of info will reach the target filled with its attachments, contact connections, and interaction history.

Data protected

Your information is safe and sound with us. Not even all our team members have access to your passwords or other information.

You may be certain with HDM no hacker attacks are possible.

You’re in control

Manage your customer data with our in-app data mapping solution. Pick what goes where, set priorities, and even ditch the things you need, all with our Migration Wizard.

Simple & effective

In just a few clicks you will be able to choose the data arrangement, when it starts, and how.

Our tech engineers considered user experience as an essential factor and ensured that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a migration service provider, we strive to propose the best possible migration tool. Nevertheless, our prime concern is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from TOPdesk to ((OTRS)) Community Edition

Castle gates

Strong privacy of your information

The migration is performed over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer care to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you ensure that the records end up in the right places in ((OTRS)) Community Edition.

Next

Retained relation between object and people

When migrating your records from TOPdesk to ((OTRS)) Community Edition we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

What you may migrate from TOPdesk to ((OTRS)) Community Edition

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from TOPdesk to ((OTRS)) Community Edition work

  • Get ready

    Start off by preparing Agent profiles and all essential custom fields in your new help desk. Now, begin migrating your data from TOPdesk to ((OTRS)) Community Edition.

  • Complete the form with required credentials to permit our data migration tool to fetch records from your current help desk.

  • Connect ((OTRS)) Community Edition

    Do the same action to integrate our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Select the records you want to migrate and set the ticket fields mapping, so the data could be transferred based upon your preferences

  • Migrate small amount of data

    Try out our Free Demo Migration to check how the data migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to ((OTRS)) Community Edition everything

    When everything's validated, find a quiet time with the minimal load on the support team and start migrating from TOPdesk to ((OTRS)) Community Edition.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your ((OTRS)) Community Edition import

Our team would be more than happy to run a personalized migration if you have particular requirements.
Get a price estimation

Blog Articles You Might Find Useful

Post Migration Checklist – Here’s What You Should Do

So you’ve successfully managed to move your stuff from one platform to another but have this funny feeling that you are missing something. Turns out…

The Enterprise Data Migration Checklist to Switch Help Desks

Businesses keep moving into the new landscape with vast volumes of data that overload every enterprise. And the need to keep that data under control…

What is a Support Ticket & How To Use One

There are so many terms when it comes to customer support software that often, even we get puzzled. We’ve already covered what help desk soft…

Book a Call
cancel
%s
— %s