TOPdesk to ngDesk
migration service

Extremely easy, no special know how or programming required. A complete TOPdesk to ngDesk data migration tool.

More details

The best TOPdesk to ngDesk tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid complex data audit and tool development processes. Simply pick what data you need to migrate and start the transition right away.
Effortless transition process
No special expertise required. Just select what data will go to the target solution and enjoy the miracle happening.
Data structure maintenance
Migrate your help desk records in full to ensure that no ticket has lost critical customer service information.
Effortless procedure

You don’t have to bother about coding or continuously watch each record transferred.

Just attach your source and target, pick what you want to migrate and let the Migration Wizard deal with the rest for you.

Data maintenance

Your customer data migrates uniteand we mean it.

Every email, every ticket, and every user profile will arrive filled with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is safe and sound with us. Not even all our employees have access to your passwords or records.

You may be sure that with HDM no hacker attacks are possible.

Data mapping

Choose data that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select just about everything you might actually need.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Useful and intuitive on-screen prompts will help you migrate your information accurately.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a data import service supplier, we aim to deliver the best possible migration tool. However, our prime concern is customer service.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from TOPdesk to ngDesk

Castle gates

Strong security of your information

The migration is completed by the machine over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your customer care to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields, thus helping you to make sure that the data end up in the right places in ngDesk.

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Maintained connection between object and people

When migrating your records from TOPdesk to ngDesk we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from TOPdesk to ngDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from TOPdesk to ngDesk work

  • Get ready

    Register and go to our migration software.

  • Connect TOPdesk

    Opt and connect your TOPdesk service desk with HDM.

  • Grant the right to access your ngDesk account.

  • Outline your needs

    Let us understand precisely what aspects of your migration you would like to adjust

  • Get your requirements estimated

    We shall analyze your application and send you with a price and a scope of work.

  • Migrate from TOPdesk to ngDesk all data

    Move all your customer support information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your ngDesk import

Our team would be more than happy to perform a customized migration if you have special requirements.
Get a price estimation

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