TOPdesk to LiveChat
migration service

Effortless, no special expertise or programming required. A complete TOPdesk to LiveChat data migration instrument.

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Your best tool for TOPdesk to LiveChat data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Skip complex data audit and script development processes. Just pick the records you need to migrate and start the transition immediately.
Effortless migration
No special knowledge or skill required. Just pick what data will go to the new solution and see the miracle happening.
Record completion
Migrate your help desk records in full to make certain that no ticket is missing critical customer support details.
Easy procedure

You don’t have to bother about scripting or continuously control each piece of info transferred.

Just attach both platforms, choose what you need to migrate and allow the system do the rest for you.

Preserved connections

From sender information to phone number connection, all you records will keep their prior data structure untouched.

You don’t have to worry that a part of the records will be lost and service quality will degrade. Everything will arrive where you expected.

Security is paramount

You data is key which is why we created a tool that will keep your customer records untouched.

Neither hackers will have access to your accounts nor physical disasters will impact your records in any way.

You’re in charge

Take complete control of your information with our internal data mapping solution. Choose what goes where, set priorities, and even ditch the things you need, all with our Migration Wizard.

Simple & effective

In only a couple of clicks you will be able to choose what goes where, when it goes, and how.

Our software considered user experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.

Good service first

Apart from providing great customer support services, we always strive to develop our customer service.

As a team, we want you to experience friendly and helpful service, which is why we are always putting so much effort to enhance the general experience.


Reasons to use Help Desk Migration to switch from TOPdesk to LiveChat

Castle gates

Strong security of your information

The migration is done over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer service to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields, thus helping you to be sure that the records end up being in the right destinations in LiveChat.

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When migrating your data from TOPdesk to LiveChat we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from TOPdesk to LiveChat

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from TOPdesk to LiveChat work

  • Prepare

    Start off by preparing Agent profiles and all needed custom fields in your new help desk. Now, begin migrating your data from TOPdesk to LiveChat.

  • Connect TOPdesk

    Fill in the form with requested credentials to allow our data migration tool to retrieve records from your current help desk.

  • Connect LiveChat

    Repeat the same action to connect our service with the new help desk and thereby make it possible to import the records.

  • Select objects

    Select the data you want to migrate and set the ticket fields mapping, so the data could be transferred in line with your preferences.

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to LiveChat everything

    Once everything's tested, find a quiet time with the minimal load on the support team and start migrating from TOPdesk to LiveChat.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your LiveChat import

Our staff would be more than happy to run a personalized migration in case you have special requirements.
Get a price estimation

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