TOPdesk to Hornbill Service Manager
migration service

Smooth , no special know how or programming required. A complete TOPdesk to Hornbill Service Manager data migration software.

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Your best tool for TOPdesk to Hornbill Service Manager data migration

No need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Avoid complex data audit and code development processes. Just pick the records you need to transfer and start the transition right away.
Effortless transition process
No special expertise required. Just choose what data will go to the new solution and see the wonders happening.
Record structure maintenance
Migrate your help desk data in full to ensure that no ticket is missing essential customer service details.
Automated migration

Afraid that you’ll have to use special skills to move your info? Worry not as we made sure that our tool simple to use as it can possibly be.

Connect the help desks, choose records, click ok, and you’re done!

Data maintenance

Your customer info comes complete and we mean it.

Each email, every ticket, and every little bit of info will arrive filled with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is behind impenetrable walls. Not even all our staff members have see your credentials or records.

You may be sure that with HDM no hacker attacks will take place.

Data mapping

Choose records that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to select just about everything you might actually need.

Guided migration

If this is your first migration, don’t worry. Useful and intuitive on-screen prompts will help you move your information accurately.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a data import service supplier, we strive to offer the best possible migration tool. Nevertheless, our priority is customer service.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to migrate data from TOPdesk to Hornbill Service Manager

Castle gates

Strong security of your data

The migration is performed over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to ensure that the records end up in the right destinations in Hornbill Service Manager.

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Maintained association between object and people

When migrating your data from TOPdesk to Hornbill Service Manager we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from TOPdesk to Hornbill Service Manager

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from TOPdesk to Hornbill Service Manager work

  • Prepare

    Sign up and go to our migration wizard.

  • Pick and connect your TOPdesk support desk with HDM.

  • Connect Hornbill Service Manager

    Grant the right to access your Hornbill Service Manager account.

  • Outline your requirements

    Let us know exactly what aspects of your migration you need to tweak

  • Have your requirements estimated

    We will research your application and get back to you with a cost and a scope of work.

  • Migrate from TOPdesk to Hornbill Service Manager all data

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Hornbill Service Manager import

Our staff would be more than happy to perform a customized migration in case you have specific requirements.
Get a price estimation

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