TOPdesk to HelpShift
migration service
Effortless , no special knowledge or coding required. A complete TOPdesk to HelpShift data migration software.
TOPdesk to HelpShift
Your best tool for TOPdesk to HelpShift data migration
No need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.Save on resources
Skip the platform analysis and code development processes. Just decide on customer info you need to move and start the transition when comfortable.Effortless migration
No special knowledge or skill needed. Just choose what data will go to the new platform and observe the magic happening.Record completion
Migrate your help desk data in full to ensure that no ticket is missing vital customer service information.Easy process
You don’t have to bother about coding or continuously control each piece of info transferred.
Just attach both platforms, tick what you need to take to a new database and allow the Migration Wizard deal with the rest for you.
Preserved connections
Starting from the ticket requester to every comment author, all you records will keep their initial connections intact.
You don’t have to worry that a part of the info will be lost and service quality will degrade. Everything will arrive where you expected.
Data safety is paramount
Information is everything which is why we developed a method that will keep your data untouched.
Neither hackers will have access to your accounts nor physical disasters will touch your records in any way.
You’re in charge
Manage your information with our in-app data mapper. Select what goes where, set priorities, and even ditch the stuff you need, all with our Migration Wizard.
Simple & effective
In just a couple of clicks it will be possible to pick what goes where, when it goes, and how.
Our software considered user experience as an essential factor and made sure that you will be able to use the system to its fullest.
Good service first
Apart from providing great customer service, we always strive to improve our customer service.
As a team, we want you to enjoy friendly and helpful service, which is why we are continuously putting so much effort to improve the general experience.
Reasons to use Help Desk Migration to switch from TOPdesk to HelpShift
Strong security of your data
The migration is carried out over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it's easy to transfer your customer service to a new helpdesk without involving the IT departmentNext
Advanced data mapping
Our service allows mapping standard and custom fields , thus letting you ensure that the records end up in the right places in HelpShift.Next
Maintained relation between object and people
When migrating your data from TOPdesk to HelpShift we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from TOPdesk to HelpShift
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from TOPdesk to HelpShift work
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Prepare
Start by setting up Agent profiles and all essential custom fields in your new help desk. Now, get started on migrating your data from TOPdesk to HelpShift.
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Link TOPdesk
Fill out the form with requested credentials to make it possible for our data migration tool to retrieve records from your current help desk.
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Connect HelpShift
Do the same action to connect our service with the new help desk and thus make it possible to import the records.
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Choose objects
Select the information you want to migrate and set the ticket fields mapping, so the data could be migrated according to your preferences
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Migrate limited amount of data
Try out our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!
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Migrate to HelpShift all data
Once everything's tested out, determine a quiet time with the minimal load on the support department and start migrating from TOPdesk to HelpShift.
Your data is in good hands
We take the security of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied customers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data by yourself
See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let a professional run your HelpShift import
Our staff would be more than happy to run a customized migration in case you have particular demands.
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