TOPdesk to Gnatta
migration service

Smooth , no special knowledge or coding required. A complete TOPdesk to Gnatta data migration instrument.

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Your best tool for TOPdesk to Gnatta data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and script development processes. Just decide on customer info you need to migrate and set off with the transition immediately.
Simple migration
No tech knowledge or skill needed. Just pick what data will go to the new platform and observe the miracle happening.
Record completion
Move your help desk data in full to make sure that no ticket is missing essential customer service details.
Automated migration

Afraid that you’ll need special skills to move your info? Worry not as we ensured that our tool interface user friendly as it can possibly be.

Connect the help desks, select data, click ok, and the migration is ready!

From sender information to phone number connection, all you records will keep their initial data structure intact.

You don’t have to worry that a part of the data will be missing and service quality will decrease. Everything will arrive how you expected.

Security is paramount

You data is key which is why we developed a tool that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will impact your data in any way.

You control the process

Take complete control of your information with our internal data mapping solution. Select what goes where, set priorities, and even ditch the stuff you don’t like, all within Migration Wizard.

Simple & effective

In just a couple of clicks it will be possible to pick the data arrangement, when it starts, and in what order.

Our developers considered customer experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.

Customer service first

Outside of providing great customer support services, we always strive to develop our customer service.

As a team, we want you to have the best possible service, which is why we are always putting so much effort to improve the general experience.


Reasons to use Help Desk Migration to switch from TOPdesk to Gnatta

Castle gates

Strong privacy of your data

The migration is completed by the machine over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you be sure that the records end up in the right destinations in Gnatta.

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Retained connection between object and people

When migrating your data from TOPdesk to Gnatta we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from TOPdesk to Gnatta

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from TOPdesk to Gnatta work

  • Prepare

    Sign up and go to our migration tool.

  • Pick and connect your TOPdesk support desk with HDM.

  • Give access to your Gnatta account.

  • Outline your requirements

    Let us understand precisely what parts of your migration you want to fine-tune

  • Get your requirements estimated

    We shall investigate your case and send you with a the overall cost and a scope of tasks.

  • Migrate from TOPdesk to Gnatta all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Gnatta import

Our staff would be more than happy to run a custom migration in case you have specific demands.
Get a price estimation

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