TOPdesk to Faveo Helpdesk
migration service

Extremely easy, no special knowledge or coding required. A complete TOPdesk to Faveo Helpdesk data migration instrument.

More details

The best TOPdesk to Faveo Helpdesk tool made for you

There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip the system analysis and script development processes. Simply decide on what data you need to move and start the transition right away.
Simple migration
No tech knowledge or skill needed. Just pick what data will go to the target platform and enjoy the magic happening.
Data completion
Move your help desk records in full to make certain that no ticket has lost vital customer service information.
Automated tool

Scared that you’ll need advanced skills to migrate your info? Don’t be as we ensured that our tool user friendly as possible.

Link the help desks, pick records, click ok, and you’re done!

From sender information to phone number connection, your entire database will keep their previous connections intact.

You don’t have to worry that some info will be missing and service quality will decrease. Everything will arrive how you expected.

Security is priority

Information is everything which is why we developed a system that will keep your data untouched.

Neither sophisticated electronic attacks nor physical disasters will impact your data in any way.

You control the process

Take complete control of your customer data with our in-app data mapper. Select what goes where, set priorities, and even discard the things you don’t like, all within Migration Wizard.

Simple & effective

In just a few buttons to press it will be possible to select the data arrangement, when it goes, and in what order.

Our developers took customer experience as a priority and ensured that you will be able to use the system to its fullest.

Good service first

Apart from producing great customer service, we always aim to improve our customer service.

As a company, we want you to enjoy best possible service, which is why we are always putting so much effort to improve the general experience.


Why you should use Help Desk Migration to switch from TOPdesk to Faveo Helpdesk

Castle gates

Strong privacy of your information

The migration is done over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your customer support to a new helpdesk without involving the IT department.

Next

Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields, thus letting you be sure that the data end up in the right places in Faveo Helpdesk.

Next

Retained connectivity between object and people

When migrating your records from TOPdesk to Faveo Helpdesk we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from TOPdesk to Faveo Helpdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from TOPdesk to Faveo Helpdesk work

  • Get ready

    Start off by preparing Agent profiles and all needed custom fields in the new help desk. Now, get started on migrating your data from TOPdesk to Faveo Helpdesk.

  • Fill out the form with requested credentials to permit our data migration tool to access records from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thus make it possible to import the data.

  • Choose objects

    Choose the information you need to migrate and set the ticket fields mapping, so the records could be transferred according to your preferences.

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the data migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Faveo Helpdesk everything

    When everything's tested, determine a quiet time with the minimal load on the support department and begin migrating from TOPdesk to Faveo Helpdesk.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your Faveo Helpdesk import

Our team would be more than happy to run a personalized migration if you have particular demands.
Get a price estimation

Blog Articles You Might Find Useful

What Is A Service Desk and Why You Need One

With the rise of internet technology, the world has shifted to a wide range of tools that are today, considered to be for granted. At…

The Many Pitfalls of Free Help Desk Software

There are many different help desk systems out there. Some are paid others are free, and there are those that are crowdfunded. So, which one…

The 3 Reasons to Move from HESK to SysAid

Hesk is a free self-hosted help desk solution. It is trusted by many of the small and mid-sized companies. HESK provides the tools to deal…

Book a Call
cancel
%s
— %s