TOPdesk to DigitalGenius
migration service

Extremely easy , no special knowledge or programming required. A complete TOPdesk to DigitalGenius data migration software.

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The best TOPdesk to DigitalGenius tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip complex data audit and code development processes. Simply pick the records you need to move and start the transition immediately.
Easy migration
No specific knowledge or skill required. Just choose what data will go to the target solution and see the magic happening.
Data completion
Transfer your help desk info in full to make certain that no ticket is missing critical customer support details.
Simple and easy procedure

No need to worry about coding or constantly control each record moved.

Just link both platforms, tick what you want to migrate and let the tool deal with the remainder.

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their previous data structure maintained.

You don’t have to worry that some records will be missing and service quality will degrade. Everything will be waiting for you how you left it.

Data safety is paramount

Information is key which is why we designed a method that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will touch your data anyhow.

Record mapping

Pick records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center articles, you will be able to pick just about everything you might actually need.

Step-by-step instructions

If this is your first migration, don’t worry. Helpful and intuitive on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Apart from providing great customer service, we always want to develop our customer service.

As a company, we want you to experience best possible service, which is why we are constantly making great strides to enhance the core experience.


Why you should use Help Desk Migration to switch from TOPdesk to DigitalGenius

Castle gates

Strong safety of your records

The migration is performed over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus helping you to ensure that the data end up being in the right destinations in DigitalGenius.

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Sustained relation between object and people

When migrating your records from TOPdesk to DigitalGenius we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from TOPdesk to DigitalGenius

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from TOPdesk to DigitalGenius work

  • Get ready

    Sign-up and go to our migration wizard.

  • Opt and link your TOPdesk support desk with HDM.

  • Connect DigitalGenius

    Grant access to your DigitalGenius account.

  • Describe your business needs

    Let us know what elements of your migration you want to adjust

  • Get your needs estimated

    We will research your case and get back to you with a total price and a scope of tasks.

  • Migrate from TOPdesk to DigitalGenius everything

    Move all your customer service information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your DigitalGenius import

Our team would be more than happy to run a personalized migration in case you have special requirements.
Get a price estimation

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