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TOPdesk to ConnectWise
migration service

Smooth , no special knowledge or coding required. A complete TOPdesk to ConnectWise data migration instrument.

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Your best tool for TOPdesk to ConnectWise data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and script development processes. Simply decide on what data you need to move and set off with the transition when comfortable.
Easy migration
No specific knowledge or skill needed. Just pick what data will go to the target platform and enjoy the magic happening.
Record completion
Transfer your help desk data in full to ensure that no ticket has lost vital customer service details.
Automated migration

Afraid that you’ll need advanced skills to migrate your info? Worry not as we made sure that our tool interface simple to use as it can possibly be.

Attach the platforms, select records, click ok, and you’re done!

Preserved connections

From sender information to phone number connection, your entire database will keep their prior data structure maintained.

You don’t have to worry that some records will be missing and service quality will decrease. Everything will be waiting for you where you expected.

Security is priority

Information is key which is why we designed a tool that will keep your customer records untouched.

Neither sophisticated electronic attacks nor physical disasters will touch your records in any way.

Record mapping

Choose information that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to select just about everything you might actually need.

Guided migration

If this is your first migration, don’t worry. Helpful and intuitive on-screen prompts will help you move your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Great service first

Outside of producing great customer service, we always aim to improve our customer service.

As a company, we want you to experience best possible service, which is why we are constantly making great strides to enhance the general experience.


Reasons to use Help Desk Migration to switch from TOPdesk to ConnectWise

Castle gates

Strong safety of your data

The migration is performed over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you be sure that the data end up in the right destinations in ConnectWise.

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Sustained relation between object and people

When migrating your data from TOPdesk to ConnectWise we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from TOPdesk to ConnectWise

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from TOPdesk to ConnectWise work

  • Prepare

    Start by setting up Agent profiles and all needed custom fields in the new help desk. Now, get started on migrating your data from TOPdesk to ConnectWise.

  • Connect TOPdesk

    Fill out the form with necessary credentials to make it possible for our data migration tool to access information from your current help desk.

  • Connect ConnectWise

    Repeat the same action to integrate our service with the new help desk and thus make it possible to import the data.

  • Choose objects

    Choose the data you need to migrate and set the ticket fields mapping, so the records could be migrated in line with your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to ConnectWise all data

    Once everything's validated, determine a quiet time with the least load on the support team and begin migrating from TOPdesk to ConnectWise.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your ConnectWise import

Our staff would be more than happy to run a customized migration if you have particular demands.
Get a price estimation

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