TOPdesk to AIhelp
migration service

Effortless , no special expertise or coding required. A complete TOPdesk to AIhelp data migration tool.

More details

Your best tool for TOPdesk to AIhelp data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and tool development processes. Just decide on the records you need to transfer and start the transition right away.
Effortless migration
No special knowledge or skill needed. Just select what data will go to the new platform and see the wonders happening.
Record completion
Migrate your help desk info in full to make sure that no ticket is missing essential customer service information.
Easy process

No need to worry about scripting or continuously control each record transferred.

Just attach both platforms, tick what you need to take to a new database and allow the system do the rest for you.

From sender information to phone number connection, all you records will keep their initial connections untouched.

You don’t have to worry that some data will be lost and service quality will degrade. Everything will be waiting for you where you expected.

Security is paramount

You data is everything which is why we created a method that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your records in any way.

Record mapping

Select data that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base articles, you will be able to select just about everything you might ever need.

Simple & effective

In just a couple of clicks it will be possible to choose what goes where, when it goes, and how.

Our software took customer experience as a priority and made sure that it will be possible to use the system to its fullest.

Great service first

Outside of providing great customer support services, we always strive to improve our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are continuously making great strides to improve the general experience.


Reasons to use Help Desk Migration to switch from TOPdesk to AIhelp

Castle gates

Strong security of your records

The migration is carried out over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you make sure that the records end up in the right places in AIhelp.

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Maintained connectivity between object and people

When migrating your data from TOPdesk to AIhelp we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from TOPdesk to AIhelp

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from TOPdesk to AIhelp work

  • Prepare

    Sign-up and go to our migration service.

  • Pick and connect your TOPdesk service desk with HDM.

  • Connect AIhelp

    Grant the right to access your AIhelp account.

  • Describe your business needs

    Let us know exactly what parts of your migration you want to fine-tune

  • Have your preferences estimated

    We will investigate your application and get back to you with a cost and a scope of work.

  • Migrate from TOPdesk to AIhelp all data

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your AIhelp import

Our staff would be more than happy to run a custom migration in case you have specific demands.
Get a price estimation

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