Working in customer service means you’re a tough cookie. People are irrational, emotional and unpredictable. Anticipating and satisfying their needs is a great mastery.
So, to deliver outstanding service, be it support, consultation or sale, you must keep up with the latest news, studies, best practices and continuously improve your skills. The best way to do so is by reading blogs. But there are thousands of blogs on the Internet? Which ones should you follow? We made a selection of top 10 customer support blogs so that you could get your daily dose of knowledge. Enjoy!
1. Help Scout
Help Scout delivers in-depth articles that a) can’t leave anyone indifferent; b) will make you WOW; c) are packed with actionable tips. The blog covers a wide range of topics: from customer experience to marketing, writing and recruiting.
All of this is wrapped into a beautifully designed interface with one-of-a-kind illustrations that will make your stay unforgettable.
2. Hubspot’s Service Blog
Though Hubspot is best known for outstanding marketing and sales tips, the company also covers customer service. The blog talks about various aspects of customer service: support, experience, metrics, tools, etc. Just like with everything, Hubspot takes a thorough approach to writing which results in exhaustive articles, packed with ready-to-use tips.
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If you’ve never dug into the Reddit hole before then, it’s just about time. Reddit generates 1.69B visits every month. It’s a place which unites gamers, geeks, business professionals, etc., from all around the world.
This subreddit features stories of people’s customer service experiences. Good and bad. If you find a topic that’s close to what your company does, then you get a unique opportunity to hear first-hand opinions and prevent mistakes in the way you serve customers.
Learn how to make your customers happy from one of the most prominent and influential customer service gurus. Shep Hyken he is a prodigious writer who always has something insightful to say. In his blog, he shares the best strategies, opinions, tips, and tricks earned after years of working with companies like American Express, Morgan Stanley, Monsanto, Kraft Foods and hundreds of other household names.
Zendesk created an exceptional tool that enables support teams to build the best CX. And they happily share their knowledge and expertise on the matter. The minimalist design of the blog will keep you focused on such topics as customer relationships, agent experience, team management, customer service leadership, etc. You will also find many great articles and manuals on how to use Zendesk products to unlock the full potential of your customer service.
6. Inside Intercom
If you love it when people share their experience in a neutral, direct and helpful language, then Inside Intercom has a lot to offer. The blog is run by the Intercom team were they share thoughts, tips, and lessons on marketing, product management, customer support, design, and startups.
7. Drive Revenue with CX
Run by Forrester, this blog brings you out-of-the-box articles, predictions, and insights. In case you have never heard of Forrester, it is one of the most influential research and advisory firms in the world. Every analyst that contributes to the blog has a specialization which makes it so diverse and unique. This is the place where you can learn how technology changes and will change customer behavior, ways brands set standards for customer service, etc.
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8. Atlassian Blog
Products made by Atlassian help dev teams and IT companies around the globe plan their work, release remarkable solutions and grow their business. All in a seamlessly integrated workspace. Another way Atlassian is striving to help is through their blog where they talk about team culture, innovation, coding and other IT and ITSM related topics.
9. Dennis Snow Blog
Dennis Snow is a motivational speaker and a veteran of Disney. He dives deep into customer service problems by telling stories of his good and bad experiences as a customer; and, of course, shares his knowledge and expertise gained after years of working for/with Disney, ExxonMobil, AT&T, and Coca-Cola and other world-class companies.
10. SAS Blog
Learn how to handle incoming and outcoming calls from a company with over 30 years experience in the call center industry. Specialty Answering Service has been around helping businesses since 1985. Though, the company started a blog way later, today SAS shares their expertise on how to deliver excellent customer service over the phone.
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