Tidio Chat to Solvemate
migration service

Trouble-free , no special know how or coding required. A complete Tidio Chat to Solvemate data migration instrument.

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Trustworthy and Reputable
Your passwords along with data are safe with us and will be used for import only.
Fast and Understandable
Help Desk Migration does not require any specific competencies or knowledge to get started with the migration.
Complete & Accurate
We've considered all significant peculiarities of different helpdesks to let you accurately and efficiently migrate large loads of data

Why you should use Help Desk Migration to migrate data from Tidio Chat to Solvemate

Castle gates

Strong safety of your records

The migration is conducted over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you be sure that the records end up being in the right places in Solvemate.

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Sustained association between object and people

When migrating your records from Tidio Chat to Solvemate we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Tidio Chat to Solvemate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

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In what way does data migration from Tidio Chat to Solvemate work

  • Get ready

    Sign-up and go to our migration service.

  • Pick and link your Tidio Chat service desk with HDM.

  • Connect Solvemate

    Give access to your Solvemate account.

  • Outline your business needs

    Let us understand precisely what aspects of your migration you wish to modify

  • Get your needs estimated

    We will research your application and get back to you with a price and a scope of tasks.

  • Migrate from Tidio Chat to Solvemate everything

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Solvemate import

Our team would be more than happy to perform a custom migration in case you have special demands.
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