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TicketLab to Trakdesk
migration service

Trouble-free , no special knowledge or programming required. A complete TicketLab to Trakdesk data migration instrument.

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The best TicketLab to Trakdesk tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and script development processes. Simply choose what data you need to move and start the transition immediately.
Easy migration
No specific knowledge or skill required. Just pick what data will go to the target system and enjoy the magic happening.
Data completion
Transfer your help desk data in full to ensure that no ticket is missing critical customer service information.
Effortless procedure

No need to worry about scripting or constantly control each record moved.

Just attach both platforms, tick what you want to migrate and let the tool deal with the rest for you.

Starting from the ticket requester to every comment author, your entire database will keep their prior connections maintained.

You don’t have to worry that some data will be missing and service quality will degrade. Everything will be waiting for you how you expected.

Data safety is priority

Information is everything which is why we designed a tool that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your data in any way.

Record mapping

Choose information that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to pick just about everything you might ever need.

Step-by-step instructions

If this is your first migration, worry not. Helpful and simplified on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Outside of producing great customer service, we always aim to develop our customer service.

As a company, we want you to have the best possible service, which is why we are continuously making great strides to improve the general experience.


Why you should use Help Desk Migration to switch from TicketLab to Trakdesk

Castle gates

Strong safety of your data

The migration is completed by the machine over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to be sure that the data end up in the right places in Trakdesk.

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When migrating your records from TicketLab to Trakdesk we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from TicketLab to Trakdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from TicketLab to Trakdesk work

  • Get ready

    Sign up and go to our migration software.

  • Choose and connect your TicketLab service desk with HDM.

  • Grant access to your Trakdesk account.

  • Outline your requirements

    Let us know what components of your migration you need to adjust

  • Have your needs estimated

    We shall investigate your case and get back to you with a the overall cost and a scope of tasks.

  • Migrate from TicketLab to Trakdesk all data

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Trakdesk import

Our team would be more than happy to run a customized migration in case you have special needs.
Get a price estimation

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