Want to learn all the major insights of the migration process? Register for our free Freshdesk to Zendesk webinar to handle your upcoming data migration like a pro.

TicketLab to SMART SERVICE DESK ITSM
migration service

Trouble-free , no special expertise or programming required. A complete TicketLab to SMART SERVICE DESK ITSM data migration tool.

More details

The best TicketLab to SMART SERVICE DESK ITSM tool made for you

There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip complex data audit and tool development processes. Simply choose customer info you need to transfer and start the transition immediately.
Effortless migration
No special knowledge or skill required. Just select what data will go to the target system and observe the wonders happening.
Data completion
Migrate your help desk records in full to ensure that no ticket has lost critical customer support details.
Automated tool

Scared that you’ll have to use advanced skills to migrate your customer service data? Worry not as we ensured that our tool user friendly as possible.

Connect the platforms, choose data, click ok, and you’re done!

Data dependency

Your customer data migrates unite , you can take our word.

Each email, every ticket, and every little bit of info will arrive complete with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is safe and sound with us. Not even all our employees can see your passwords or records.

You can rest assured that with HDM no hacker attacks are possible.

You’re in control

Take complete control of your information with our in-app data mapper. Select what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.

Guided migration

If this is your first migration, worry not. Helpful and intuitive on-screen instructions will help you migrate your information accurately.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a migration service supplier, we aim to deliver the most effective migration tool. Yet, our prime concern is customer service.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from TicketLab to SMART SERVICE DESK ITSM

Castle gates

Strong security of your information

The migration is carried out over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer support to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to make sure that the data end up being in the right destinations in SMART SERVICE DESK ITSM.

Next

When migrating your records from TicketLab to SMART SERVICE DESK ITSM we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from TicketLab to SMART SERVICE DESK ITSM

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from TicketLab to SMART SERVICE DESK ITSM work

  • Get ready

    Register and go to our migration wizard.

  • Connect TicketLab

    Opt and link your TicketLab support desk with HDM.

  • Grant access to your SMART SERVICE DESK ITSM account.

  • Detail your requirements

    Let us know exactly what parts of your migration you wish to adjust

  • Have your requirements estimated

    We'll investigate your case and send you with a price range and a scope of work.

  • Migrate from TicketLab to SMART SERVICE DESK ITSM everything

    Move all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your SMART SERVICE DESK ITSM import

Our team would be more than happy to run a customized migration if you have special needs.
Get a price estimation

Blog Articles You Might Find Useful

What is Data Migration? — A Comprehensive Guide To Transfers

You have migrated data before. Be it from your old cell phone to a smartphone. Be it automatically or manually, chances are you already have…

Top Benefits of Cloud Migration in 2019

Today, many organizations, both for- and non-profit move all their data to the cloud as it not only accelerates their operations but provides a number…

Free vs Paid Data Migration Tool: should you go with Help Scout or HDM?

If you’re looking to import your data to Help Scout then you should already know that they offer a few free import solutions. At the…

Book a Call
cancel
%s
— %s