TicketLab to Relay
migration service
Extremely easy , no special knowledge or programming required. A complete TicketLab to Relay data migration tool.
TicketLab to Relay
The best TicketLab to Relay tool made for you
There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.Save on your time and money
Skip complex data audit and tool development processes. Just pick customer info you need to transfer and start the transition when comfortable.Easy migration
No specific knowledge or skill required. Just select what data will go to the new solution and observe the wonders happening.Data completion
Transfer your help desk data in full to ensure that no ticket has lost critical customer service information.Automated tool
Afraid that you’ll have to use advanced skills to move your info? Don’t be as we made sure that our tool simple to use as possible.
Attach the platforms, pick records, click ok, and the migration is ready!
Intact connections
Starting from the ticket requester to every comment author, your entire database will keep their initial connections untouched.
You don’t have to worry that a part of the data will be missing and service quality will decrease. Everything will be waiting for you where you expected.
Data safety is priority
You data is everything which is why we created a tool that will keep your information untouched.
Neither sophisticated electronic attacks nor physical disasters will affect your records in any way.
Record mapping
Choose data that will be moved by using our built-in data viewer.
From contacts to tickets to knowledge base articles, you will be able to select anything you might ever need.
Step-by-step instructions
If you are new to data migrations, worry not. Helpful and insightful on-screen prompts will help you migrate your information accurately.
There’s no need to concern that you’ll be confused with terms and tech jargon.
Great service first
Apart from producing great customer support services, we always want to develop our customer service.
As a team, we want you to have the best possible service, which is why we are always making great strides to enhance the general experience.
Why you should use Help Desk Migration to switch from TicketLab to Relay
Strong safety of your data
The migration is carried out over a secure connection, and all your credentials will instantly be removed after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it certainly is easy to transfer your customer support to a new helpdesk without involving the IT departmentNext
Upper-level data mapping
Our system allows mapping standard and custom fields , thus helping you to make sure that the records end up in the right places in Relay.Next
Sustained connection between object and people
When migrating your records from TicketLab to Relay we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from TicketLab to Relay
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from TicketLab to Relay work
-
Get ready
Sign up and go to our migration wizard.
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Connect TicketLab
Select and connect your TicketLab service desk with HDM.
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Connect Relay
Grant the right to access your Relay account.
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Detail your business needs
Let us know exactly what components of your migration you would like to modify
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Have your preferences estimated
We shall investigate your case and send you with a price and a scope of work.
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Migrate from TicketLab to Relay all data
Move all your customer support information in a single push.
Your data is in good hands
We take the privacy of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy customers
-
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records by yourself
See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let a pro run your Relay import
Our team would be more than happy to run a customized migration if you have special requirements.
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