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TicketLab to Planio
migration service

Trouble-free , no special know how or programming required. A complete TicketLab to Planio data migration tool.

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The best TicketLab to Planio tool made for you

There’s no need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid complex data audit and tool development processes. Just choose the records you need to migrate and start the transition when comfortable.
Effortless transition process
No special expertise required. Just select what data will go to the new system and see the miracle happening.
Data structure maintenance
Migrate your help desk records in full to make sure that no ticket is missing vital customer service information.
Easy process

You don’t have to bother about scripting or constantly watch each piece of info transferred.

Just link your source and target, choose what you need to migrate and let the Migration Wizard deal with the remainder.

Data maintenance

Your customer data comes complete and we mean it.

Every email, every ticket, and every user profile will arrive filled with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is behind thick walls. Not even all our team members have access to your passwords or records.

You may be sure that with HDM no data breaches will take place.

You control the process

Manage your information with our internal data mapper. Choose what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In only a couple of clicks it is possible to choose the data arrangement, when it goes, and how.

Our developers took customer experience as an essential factor and made sure that it will be possible to use the system to its fullest.

Customer service as priority

As a data import service supplier, we aim to propose the best possible migration tool. Nevertheless, our prime concern is customer service.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from TicketLab to Planio

Castle gates

Strong security of your information

The migration is carried out over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to make sure that the records end up in the right places in Planio.

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Maintained relation between object and people

When migrating your records from TicketLab to Planio we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from TicketLab to Planio

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from TicketLab to Planio work

  • Get ready

    Register and go to our migration software.

  • Select and connect your TicketLab service desk with HDM.

  • Grant the right to access your Planio account.

  • Express your requirements

    Let us know what elements of your migration you wish to fine-tune

  • Have your preferences estimated

    We'll investigate your case and send you with a cost and a scope of work.

  • Migrate from TicketLab to Planio everything

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your Planio import

Our team would be more than happy to perform a custom migration in case you have particular needs.
Get a price estimation

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