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TicketLab to Hornbill Service Manager
migration service

Smooth , no special expertise or coding required. A complete TicketLab to Hornbill Service Manager data migration instrument.

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Your best tool for TicketLab to Hornbill Service Manager data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and script development processes. Just decide on what data you need to transfer and set off with the transition immediately.
Simple migration
No tech knowledge or skill needed. Just pick what data will go to the new platform and enjoy the wonders happening.
Record completion
Move your help desk info in full to ensure that no ticket is missing critical customer service information.
Automated migration

Worried that you’ll need special skills to move your info? Don’t be as we ensured that our tool interface accessible as possible.

Connect the platforms, pick records, click ok, and you’re done!

Data dependency

Your information comes complete and we mean it.

Every email, every ticket, and every little bit of info will reach the target filled with its attachments, contact connections, and interaction archive.

Data protected

Your information is behind impenetrable walls. Not even all our employees have access to your passwords or other information.

You may be sure that with HDM no hacker attacks are possible.

Record mapping

Choose information that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to select anything you might actually need.

Simple & effective

In just a couple of clicks it will be possible to select the data arrangement, when it starts, and how.

Our developers considered user experience as an essential factor and ensured that you will be able to use the system to its fullest.

Customer priority

As a migration service provider, we work to deliver the best possible migration tool. However, our prime concern is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from TicketLab to Hornbill Service Manager

Castle gates

Strong privacy of your records

The migration is done over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you be sure that the records end up in the right places in Hornbill Service Manager.

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Retained connection between object and people

When migrating your data from TicketLab to Hornbill Service Manager we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from TicketLab to Hornbill Service Manager

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from TicketLab to Hornbill Service Manager work

  • Prepare

    Sign-up and go to our migration tool.

  • Pick and connect your TicketLab service desk with HDM.

  • Give the right to access your Hornbill Service Manager account.

  • Express your requirements

    Let us understand precisely what elements of your migration you would like to tweak

  • Have your preferences estimated

    We shall investigate your case and get back to you with a cost and a scope of tasks.

  • Migrate from TicketLab to Hornbill Service Manager everything

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Hornbill Service Manager import

Our staff would be more than happy to run a customized migration in case you have special demands.
Get a price estimation

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