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TicketLab to Help Sumo
migration service

Smooth , no special know how or programming required. A complete TicketLab to Help Sumo data migration instrument.

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Your best tool for TicketLab to Help Sumo data migration

No need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Avoid complex data audit and script development processes. Simply choose what data you need to move and set off with the transition when comfortable.
Simple transition process
No tech expertise required. Just pick what data will go to the target system and enjoy the magic happening.
Record structure maintenance
Move your help desk info in full to ensure that no ticket is missing critical customer service details.
Automated migration

Worried that you’ll have to use special skills to migrate your info? Worry not as we ensured that our tool interface is as easy to use as it can possibly be.

Link the help desks, pick records, click ok, and the migration is ready!

Data maintenance

Your customer info comes unite and we mean it.

Each email, every ticket, and every customer profile will reach the target complete with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is behind impenetrable walls. Not even all our employees have see your passwords or other information.

You can be sure that with HDM no hacker attacks will take place.

You control the process

Manage your customer data with our internal data mapping solution. Pick what goes where, set priorities, and even discard the stuff you don’t like, all with our Migration Wizard.

Guided migration

If this is your first migration, don’t worry. Helpful and simplified on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a data import service supplier, we work to deliver the best possible migration tool. However, our prime concern is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to migrate data from TicketLab to Help Sumo

Castle gates

Strong privacy of your records

The migration is conducted over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to be sure that the data end up in the right destinations in Help Sumo.

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Retained association between object and people

When migrating your data from TicketLab to Help Sumo we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from TicketLab to Help Sumo

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from TicketLab to Help Sumo work

  • Prepare

    Sign-up and go to our migration wizard.

  • Opt and connect your TicketLab support desk with HDM.

  • Give access to your Help Sumo account.

  • Outline your needs

    Let us know exactly what components of your migration you need to fine-tune

  • Get your needs estimated

    We will research your case and get back to you with a price range and a scope of tasks.

  • Migrate from TicketLab to Help Sumo all data

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and approaches to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Help Sumo import

Our staff would be more than happy to perform a customized migration in case you have special needs.
Get a price estimation

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