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TicketLab to Eptica Entreprise Suite
migration service

Effortless , no special know how or programming required. A complete TicketLab to Eptica Entreprise Suite data migration tool.

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Your best tool for TicketLab to Eptica Entreprise Suite data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Avoid complex data audit and tool development processes. Simply pick what data you need to move and start the transition immediately.
Easy transition process
No specific expertise required. Just select what data will go to the target solution and enjoy the magic happening.
Record structure maintenance
Transfer your help desk records in full to make sure that no ticket has lost essential customer service details.
Automated migration

Scared that you’ll have to use advanced skills to migrate your info? Worry not as we made sure that our tool user friendly as possible.

Connect the help desks, select data, click ok, and you’re done!

From sender information to phone number connection, all you records will keep their prior data structure untouched.

You don’t have to worry that some data will be missing and service quality will degrade. Everything will be waiting for you how you left it.

Security is paramount

Information is key which is why we created a system that will keep your information untouched.

Neither hackers will have access to your accounts nor physical disasters will affect your data anyhow.

Data mapping

Select data that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to pick anything you might ever need.

Guided migration

If this is your first migration, worry not. Helpful and simplified on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Customer service first

Outside of providing great customer service, we always want to improve our customer service.

As a company, we want you to have the best possible service, which is why we are continuously making great strides to increase the core experience.


Reasons to use Help Desk Migration to migrate data from TicketLab to Eptica Entreprise Suite

Castle gates

Strong safety of your information

The migration is performed over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus helping you to make sure that the data end up in the right destinations in Eptica Entreprise Suite.

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Sustained relation between object and people

When migrating your data from TicketLab to Eptica Entreprise Suite we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from TicketLab to Eptica Entreprise Suite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from TicketLab to Eptica Entreprise Suite work

  • Prepare

    Register and go to our migration software.

  • Connect TicketLab

    Opt and connect your TicketLab support desk with HDM.

  • Connect Eptica Entreprise Suite

    Grant access to your Eptica Entreprise Suite account.

  • Clarify your requirements

    Let us understand precisely what parts of your migration you wish to tweak

  • Get your preferences estimated

    We'll investigate your case and get back to you with a total price and a scope of tasks.

  • Migrate from TicketLab to Eptica Entreprise Suite everything

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your Eptica Entreprise Suite import

Our staff would be more than happy to perform a custom migration if you have specific requirements.
Get a price estimation

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