96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

Thulium to CustomerFirst
migration service

Extremely easy , no special knowledge or programming required. A complete Thulium to CustomerFirst data migration software.

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Risk-free and Reputable
Your passwords along with records are safe with us and will be used for import solely.
Effective and Easy
Help Desk Migration does not require any specialized skills or knowledge to begin the the migration.
Optimal & Precise
We've handled all significant peculiarities of various helpdesks to help you accurately and efficiently migrate large loads of data

Why you should use Help Desk Migration to switch from Thulium to CustomerFirst

Strong privacy of your records

The migration is done over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your customer support to a new helpdesk without involving the IT department

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Upper-level data mapping

Our system allows mapping standard and even custom fields , thus helping you to ensure that the records end up in the right places in CustomerFirst.

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Retained connectivity between object and people

When migrating your records from Thulium to CustomerFirst we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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What you may migrate from Thulium to CustomerFirst

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

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In what way does data migration from Thulium to CustomerFirst work

  • Get ready

    Sign-up and go to our migration wizard.

  • Connect Thulium

    Pick and connect your Thulium service desk with HDM.

  • Connect CustomerFirst

    Grant access to your CustomerFirst account.

  • Detail your business needs

    Let us understand precisely what components of your migration you want to modify

  • Have your needs estimated

    We will research your case and get back to you with a total price and a scope of work.

  • Migrate from Thulium to CustomerFirst everything

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your CustomerFirst import

Our team would be more than happy to run a personalized migration if you have specific demands.
Get a price estimation
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