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ThinkOwl to Track-It!
migration service

Effortless , no special know how or coding required. A complete ThinkOwl to Track-It! data migration software.

More details

Your best tool for ThinkOwl to Track-It! data migration

No need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Avoid the platform analysis and code development processes. Simply decide on what data you need to move and set off with the transition right away.
Simple transition process
No tech expertise needed. Just choose what data will go to the target platform and enjoy the magic happening.
Record structure maintenance
Move your help desk records in full to ensure that no ticket is missing essential customer service details.
Simple and easy process

No need to worry about coding or constantly watch each record transferred.

Just attach both platforms, tick what you want to take to a new database and allow the system deal with the rest for you.

Starting from the ticket requester to every comment author, all you records will keep their prior connections untouched.

You don’t have to worry that some info will be missing and service quality will decrease. Everything will be waiting for you where you expected.

Data safety is paramount

Information is everything which is why we created a tool that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will affect your records in any way.

Data mapping

Choose records that will be migrated by using our built-in data viewer.

From contacts to tickets to help center solutions, it will be possible to pick anything you might ever need.

Guided migration

If this is your first migration, there’s no need to be concerned. Helpful and simplified on-screen prompts will help you move your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Customer service first

Apart from providing great customer service, we always want to improve our customer service.

As a company, we want you to enjoy best possible service, which is why we are continuously making great strides to increase the general experience.


Reasons to use Help Desk Migration to migrate data from ThinkOwl to Track-It!

Castle gates

Strong privacy of your information

The migration is carried out over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you ensure that the data end up in the right destinations in Track-It!.

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When migrating your data from ThinkOwl to Track-It! we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from ThinkOwl to Track-It!

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from ThinkOwl to Track-It! work

  • Prepare

    Start off by setting up Agent profiles and all essential custom fields in the new help desk. Now, get started on migrating your data from ThinkOwl to Track-It!.

  • Connect ThinkOwl

    Fill out the form with required credentials to permit our data migration tool to access records from your current help desk.

  • Do the same action to connect our service with the new help desk and thus make it possible to import the information.

  • Choose objects

    Choose the information you need to migrate and set the ticket fields mapping, so the records could be moved based upon your preferences

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the information migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Track-It! all data

    Once everything's tested, determine a quiet time with the least load on the support department and begin migrating from ThinkOwl to Track-It!.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your Track-It! import

Our staff would be more than happy to perform a customized migration in case you have specific demands.
Get a price estimation

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