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ThinkOwl to SupportBee
migration service

Trouble-free , no special knowledge or programming required. A complete ThinkOwl to SupportBee data migration tool.

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The best ThinkOwl to SupportBee tool made for you

There’s no need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and tool development processes. Simply choose the records you need to transfer and start the transition right away.
Simple migration
No tech knowledge or skill required. Just select what data will go to the target system and see the wonders happening.
Data completion
Move your help desk data in full to make sure that no ticket is missing essential customer service information.
Effortless process

You don’t have to bother about coding or constantly watch each record moved.

Just attach both platforms, tick what you need to migrate and let the system deal with the remainder.

Preserved connections

From sender information to phone number connection, all you records will keep their prior data structure maintained.

You don’t have to worry that a part of the data will be missing and service quality will decrease. Everything will be waiting for you how you expected.

Security is paramount

Information is key which is why we designed a tool that will keep your information untouched.

Neither sophisticated electronic attacks nor physical disasters will impact your data in any way.

Record mapping

Select data that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to pick just about everything you might actually need.

Simple & effective

In only a couple of buttons to press it is possible to choose the data arrangement, when it goes, and in what order.

Our software considered user experience as a priority and made sure that you will be able to to take the full advantage of the tool easily.

Customer service first

Outside of providing great customer service, we always aim to improve our customer service.

As a team, we want you to have the best possible service, which is why we are continuously making great strides to increase the general experience.


Why you should use Help Desk Migration to switch from ThinkOwl to SupportBee

Castle gates

Strong privacy of your data

The migration is conducted over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to make sure that the data end up in the right places in SupportBee.

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Retained connection between object and people

When migrating your records from ThinkOwl to SupportBee we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from ThinkOwl to SupportBee

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ThinkOwl to SupportBee work

  • Get ready

    Start by creating Agent profiles and all necessary custom fields in the new help desk. Now, begin the process of migrating your data from ThinkOwl to SupportBee.

  • Complete the form with necessary credentials to permit our data migration tool to retrieve information from your current help desk.

  • Connect SupportBee

    Repeat the same action to connect our service with the new help desk and thus make it possible to import the data.

  • Choose objects

    Select the records you need to migrate and set the ticket fields mapping, so the records could be transferred based upon your preferences

  • Migrate limited amount of data

    Try out our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to SupportBee all data

    When everything's tested, choose a quiet time with the least load on the support staff and start migrating from ThinkOwl to SupportBee.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your SupportBee import

Our team would be more than happy to run a custom migration in case you have specific needs.
Get a price estimation

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