ThinkOwl to SMART SERVICE DESK ITSM
migration service

Smooth , no special expertise or programming required. A complete ThinkOwl to SMART SERVICE DESK ITSM data migration software.

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Your best tool for ThinkOwl to SMART SERVICE DESK ITSM data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Skip complex data audit and code development processes. Just choose the records you need to move and start the transition immediately.
Easy migration
No specific knowledge or skill required. Just choose what data will go to the new system and see the magic happening.
Record completion
Transfer your help desk records in full to make sure that no ticket is missing critical customer support information.
Automated migration

Scared that you’ll have to use special skills to move your customer service data? Don’t be as we made sure that our tool accessible as it can possibly be.

Connect the platforms, pick data, click ok, and you’re done!

Data dependency

Your customer info comes complete , you can take our word.

Every email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction history.

Data protected

Your customer data is behind impenetrable walls. Not even all our employees can access to your credentials or records.

You may be certain with HDM no hacker attacks are possible.

Record mapping

Select records that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, you will be able to select just about everything you might actually need.

Simple & effective

In only a couple of clicks it is possible to choose what goes where, when it goes, and how.

Our tech engineers considered user experience as a priority and made sure that you will be able to to take the full advantage of the tool easily.

Customer priority

As a migration service supplier, we strive to deliver the most effective migration tool. Nevertheless, our priority is customer service.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from ThinkOwl to SMART SERVICE DESK ITSM

Castle gates

Strong safety of your information

The migration is carried out over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to ensure that the records end up being in the right places in SMART SERVICE DESK ITSM.

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Sustained connectivity between object and people

When migrating your data from ThinkOwl to SMART SERVICE DESK ITSM we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from ThinkOwl to SMART SERVICE DESK ITSM

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from ThinkOwl to SMART SERVICE DESK ITSM work

  • Prepare

    Register and go to our migration software.

  • Pick and link your ThinkOwl service desk with HDM.

  • Connect SMART SERVICE DESK ITSM

    Grant the right to access your SMART SERVICE DESK ITSM account.

  • Explain your requirements

    Let us know exactly what aspects of your migration you want to tweak

  • Get your requirements estimated

    We'll investigate your application and send you with a price range and a scope of work.

  • Migrate from ThinkOwl to SMART SERVICE DESK ITSM everything

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your SMART SERVICE DESK ITSM import

Our staff would be more than happy to run a custom migration in case you have special needs.
Get a price estimation

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