ThinkOwl to ProProfs Help Desk
migration service

Smooth , no special expertise or programming required. A complete ThinkOwl to ProProfs Help Desk data migration tool.

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Your best tool for ThinkOwl to ProProfs Help Desk data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Skip complex data audit and tool development processes. Just pick customer info you need to move and start the transition immediately.
Easy migration
No specific knowledge or skill required. Just select what data will go to the new solution and observe the magic happening.
Record completion
Transfer your help desk data in full to ensure that no ticket is missing vital customer support details.
Automated migration

Afraid that you’ll have to use special skills to move your customer service data? Worry not as we ensured that our tool is as easy to use as it can possibly be.

Connect the platforms, pick data, click ok, and the migration is ready!

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their prior data structure intact.

You don’t have to worry that a part of the data will be lost and service quality will degrade. Everything will be waiting for you where you expected.

Data safety is paramount

You data is key which is why we developed a tool that will keep your information untouched.

Neither hackers will have access to your accounts nor physical disasters will affect your records in any way.

Record mapping

Choose data that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center solutions, you will be able to pick just about everything you might actually need.

Step-by-step instructions

If you are new to data migrations, worry not. Useful and insightful on-screen prompts will help you move your information accurately.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Apart from providing great customer support services, we always strive to develop our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are always making great strides to increase the general experience.


Reasons to use Help Desk Migration to switch from ThinkOwl to ProProfs Help Desk

Castle gates

Strong safety of your data

The migration is done over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to make sure that the records end up being in the right destinations in ProProfs Help Desk.

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Sustained connectivity between object and people

When migrating your data from ThinkOwl to ProProfs Help Desk we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from ThinkOwl to ProProfs Help Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from ThinkOwl to ProProfs Help Desk work

  • Prepare

    Sign up and go to our migration software.

  • Pick and link your ThinkOwl support desk with HDM.

  • Grant access to your ProProfs Help Desk account.

  • Explain your requirements

    Let us understand precisely what elements of your migration you wish to modify

  • Get your requirements estimated

    We shall investigate your application and get back to you with a price range and a scope of work.

  • Migrate from ThinkOwl to ProProfs Help Desk all data

    Move all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your ProProfs Help Desk import

Our staff would be more than happy to run a customized migration in case you have particular requirements.
Get a price estimation

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