ThinkOwl to Pega Customer Service
migration service

Extremely easy , no special knowledge or coding required. A complete ThinkOwl to Pega Customer Service data migration software.

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The best ThinkOwl to Pega Customer Service tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip the system analysis and code development processes. Simply pick customer info you need to move and start the transition immediately.
Easy migration
No specific knowledge or skill needed. Just choose what data will go to the target solution and observe the magic happening.
Data completion
Transfer your help desk info in full to ensure that no ticket is missing vital customer support information.
Effortless process

No need to worry about scripting or continuously watch each record transferred.

Just link both platforms, tick what you want to migrate and allow the Migration Wizard do the remainder.

From sender information to phone number connection, your entire database will keep their prior connections maintained.

You don’t have to worry that some records will be lost and service quality will decrease. Everything will be waiting for you where you left it.

Security is priority

Information is everything which is why we designed a system that will keep your customer records untouched.

Neither sophisticated electronic attacks nor physical disasters will affect your records anyhow.

Record mapping

Choose records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, you will be able to pick just about everything you might actually need.

Guided migration

If this is your first migration, don’t worry. Useful and insightful on-screen prompts will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Great service first

Outside of producing great customer service, we always aim to improve our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are always making great strides to improve the core experience.


Why you should use Help Desk Migration to switch from ThinkOwl to Pega Customer Service

Castle gates

Strong safety of your records

The migration is done over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus letting you ensure that the data end up being in the right places in Pega Customer Service.

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Sustained connection between object and people

When migrating your records from ThinkOwl to Pega Customer Service we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from ThinkOwl to Pega Customer Service

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ThinkOwl to Pega Customer Service work

  • Get ready

    Sign-up and go to our migration tool.

  • Opt and link your ThinkOwl service desk with HDM.

  • Connect Pega Customer Service

    Grant access to your Pega Customer Service account.

  • Outline your requirements

    Let us know exactly what parts of your migration you would like to tweak

  • Have your needs estimated

    We'll research your application and send you with a cost and a scope of work.

  • Migrate from ThinkOwl to Pega Customer Service everything

    Move all your customer support information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your Pega Customer Service import

Our team would be more than happy to run a customized migration in case you have particular requirements.
Get a price estimation

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