ThinkOwl to ((OTRS)) Community Edition
migration service

Trouble-free , no special skill set or coding required. A complete ThinkOwl to ((OTRS)) Community Edition data migration software.

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The best ThinkOwl to ((OTRS)) Community Edition tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and code development processes. Just decide on customer info you need to move and start the transition immediately.
Easy transition process
No specific expertise needed. Just choose what data will go to the new platform and observe the magic happening.
Data structure maintenance
Transfer your help desk info in full to make sure that no ticket has lost essential customer support information.
Automated tool

Worried that you’ll need advanced skills to move your customer service data? Don’t be as we ensured that our tool simple to use as possible.

Attach the help desks, choose data, click ok, and the migration is ready!

Data maintenance

Your information migrates complete , you can take our word.

Every email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction archive.

Robust protection

Your information is safe and sound with us. Not even all our staff members can access to your passwords or records.

You may be certain with HDM no data breaches will take place.

You control the process

Manage your information with our internal data mapping solution. Pick what goes where, set priorities, and even discard the things you don’t like, all with our Migration Wizard.

Step-by-step instructions

If this is your first migration, don’t worry. Helpful and simplified on-screen instructions will help you migrate your information accurately.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer service as priority

As a data import service provider, we strive to offer the most effective migration tool. Yet, our prime concern is customer service.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from ThinkOwl to ((OTRS)) Community Edition

Castle gates

Strong safety of your records

The migration is conducted over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you ensure that the records end up being in the right places in ((OTRS)) Community Edition.

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Sustained association between object and people

When migrating your records from ThinkOwl to ((OTRS)) Community Edition we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from ThinkOwl to ((OTRS)) Community Edition

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ThinkOwl to ((OTRS)) Community Edition work

  • Get ready

    Start with creating Agent profiles and all essential custom fields in your new help desk. Now, get started on migrating your data from ThinkOwl to ((OTRS)) Community Edition.

  • Fill out the form with required credentials to allow our data migration tool to fetch information from your current help desk.

  • Do the same action to connect our service with the new help desk and thereby make it possible to import the information.

  • Select objects

    Choose the data you need to migrate and set the ticket fields mapping, so the data could be moved in line with your preferences

  • Migrate small amount of data

    Try out our Free Demo Migration to see how the information migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to ((OTRS)) Community Edition all data

    Once everything's tested out, choose a quiet time with the least load on the support team and begin migrating from ThinkOwl to ((OTRS)) Community Edition.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your ((OTRS)) Community Edition import

Our team would be more than happy to perform a custom migration if you have specific demands.
Get a price estimation

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