ThinkOwl to Jira Service Management
migration service

Trouble-free , no special expertise or programming required. A complete ThinkOwl to Jira Service Management data migration instrument.

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The best ThinkOwl to Jira Service Management tool made for you

There’s no need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip complex data audit and script development processes. Just decide on the records you need to transfer and start the transition right away.
Effortless migration
No special knowledge or skill required. Just pick what data will go to the new platform and see the wonders happening.
Data completion
Migrate your help desk data in full to make sure that no ticket is missing essential customer service information.
Automated tool

Afraid that you’ll have to use special skills to move your info? Don’t be as we made sure that our tool is as easy to use as possible.

Link the platforms, choose records, click ok, and the migration is ready!

Preserved connections

Starting from the ticket requester to every comment author, your entire database will keep their initial data structure untouched.

You don’t have to worry that a part of the data will be missing and service quality will decrease. Everything will arrive how you left it.

Data safety is priority

You data is key which is why we created a tool that will keep your information safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your data anyhow.

You’re in control

Manage your customer data with our internal data mapping solution. Choose what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Simple & effective

In only a couple of clicks it will be possible to choose what goes where, when it goes, and in what order.

Our developers considered user experience as an essential factor and ensured that it will be possible to to take the full advantage of the tool easily.

Good service first

Except producing great customer support services, we always strive to develop our customer service.

As a team, we want you to have the best possible service, which is why we are constantly putting so much effort to enhance the core experience.


Why you should use Help Desk Migration to switch from ThinkOwl to Jira Service Management

Castle gates

Strong security of your data

The migration is done over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to be sure that the records end up in the right places in Jira Service Management.

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Maintained association between object and people

When migrating your records from ThinkOwl to Jira Service Management we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from ThinkOwl to Jira Service Management

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ThinkOwl to Jira Service Management work

  • Get ready

    Start by creating Agent profiles and all needed custom fields in your new help desk. Now, get started on migrating your data from ThinkOwl to Jira Service Management.

  • Complete the form with required credentials to permit our data migration tool to access records from your current help desk.

  • Connect Jira Service Management

    Do the same action to integrate our service with the new help desk and thereby make it possible to import the records.

  • Select objects

    Select the records you need to migrate and set the ticket fields mapping, so the records could be transferred in line with your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Jira Service Management all data

    When everything's tested out, choose a quiet time with the least load on the support staff and start migrating from ThinkOwl to Jira Service Management.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Jira Service Management import

Our team would be more than happy to run a custom migration in case you have specific demands.
Get a price estimation

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