96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

ThinkOwl to Help Sumo
migration service

Extremely easy , no special expertise or coding required. A complete ThinkOwl to Help Sumo data migration tool.

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Secure and Safe
Your passwords along with records are safe with us and will be used for import only.
Quick and Easy
Help Desk Migration does not require any special expertise or knowledge to get started with the migration.
Full & Precise
We've handled all major peculiarities of different helpdesks to let you accurately and efficiently migrate large volumes of data

Why you should use Help Desk Migration to switch from ThinkOwl to Help Sumo

Strong security of your data

The migration is performed over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer service to a new helpdesk without involving the IT department

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Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the records end up in the right places in Help Sumo.

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Maintained connection between object and people

When migrating your records from ThinkOwl to Help Sumo we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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What you may migrate from ThinkOwl to Help Sumo

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

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In what way does data migration from ThinkOwl to Help Sumo work

  • Get ready

    Sign up and go to our migration tool.

  • Select and connect your ThinkOwl service desk with HDM.

  • Connect Help Sumo

    Grant the right to access your Help Sumo account.

  • Express your business needs

    Let us know exactly what parts of your migration you wish to fine-tune

  • Have your requirements estimated

    We shall analyze your case and send you with a cost and a scope of tasks.

  • Migrate from ThinkOwl to Help Sumo all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.

Check out our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Contact us
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
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What kind of customization do you need?
Please describe your needs as detailed as possible
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Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Have any questions?
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Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your Help Sumo import

Our team would be more than happy to run a custom migration in case you have specific requirements.
Get a price estimation

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Help Desk Migration service


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