ThinkOwl to Freshservice
migration serviceHelp Desk Migration partner of Freshservice

Effortless , no special skill set or programming required. A complete ThinkOwl to Freshservice data migration software.

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Your best tool for ThinkOwl to Freshservice data migration

No need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Avoid complex data audit and code development processes. Just choose what data you need to migrate and set off with the transition right away.
Effortless transition process
No special expertise required. Just choose what data will go to the new system and enjoy the miracle happening.
Record structure maintenance
Migrate your help desk records in full to make sure that no ticket is missing vital customer service details.
Automated migration

Scared that you’ll have to use special skills to move your info? Worry not as we made sure that our tool interface accessible as it can possibly be.

Attach the help desks, select records, click ok, and the migration is ready!

Starting from the ticket requester to every comment author, your entire database will keep their previous connections untouched.

You don’t have to worry that some data will be missing and service quality will degrade. Everything will be waiting for you where you expected.

Data safety is priority

You data is everything which is why we created a tool that will keep your information untouched.

Neither hackers will have access to your accounts nor physical disasters will affect your records in any way.

Data mapping

Select records that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to select just about everything you might ever need.

Guided migration

If this is your first migration, worry not. Helpful and intuitive on-screen prompts will help you move your information accurately.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Outside of producing great customer support services, we always strive to improve our customer service.

As a company, we want you to have the best possible service, which is why we are constantly making great strides to increase the general experience.


Reasons to use Help Desk Migration to migrate data from ThinkOwl to Freshservice

Castle gates

Strong security of your information

The migration is conducted over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus helping you to ensure that the records end up in the right destinations in Freshservice.

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Maintained association between object and people

When migrating your data from ThinkOwl to Freshservice we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from ThinkOwl to Freshservice

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from ThinkOwl to Freshservice work

  • Prepare

    Start off by creating Agent profiles and all essential custom fields in your new help desk. Now, begin the process of migrating your data from ThinkOwl to Freshservice.

  • Connect ThinkOwl

    Fill in the form with necessary credentials to permit our data migration tool to retrieve information from your current help desk.

  • Do the same action to integrate our service with the new help desk and thereby make it possible to import the records.

  • Choose objects

    Choose the records you need to migrate and set the ticket fields mapping, so the data could be moved based upon your preferences

  • Migrate limited amount of data

    Try our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Freshservice all data

    Once everything's validated, choose a quiet time with the minimal load on the support team and start migrating from ThinkOwl to Freshservice.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your Freshservice import

Our staff would be more than happy to perform a custom migration in case you have particular needs.
Get a price estimation

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