ThinkOwl to Faveo Helpdesk
migration service

Extremely easy, no special know how or programming required. A complete ThinkOwl to Faveo Helpdesk data migration instrument.

More details

The best ThinkOwl to Faveo Helpdesk tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid complex data audit and script development processes. Simply pick customer info you need to migrate and start the transition immediately.
Easy transition process
No specific expertise required. Just pick what data will go to the target solution and observe the miracle happening.
Data structure maintenance
Transfer your help desk records in full to make sure that no ticket has lost vital customer service information.
Simple and easy procedure

You don’t have to bother about coding or continuously watch each record moved.

Just link both platforms, tick what you want to migrate and allow the tool deal with the rest for you.

Preserved connections

Starting from the ticket requester to every comment author, your entire database will keep their prior connections untouched.

You don’t have to worry that a part of the data will be lost and service quality will decrease. Everything will be waiting for you how you left it.

Data safety is priority

Information is everything which is why we created a tool that will keep your information safe and sound.

Neither sophisticated electronic attacks nor physical disasters will affect your data anyhow.

Data mapping

Select information that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select anything you might actually need.

Step-by-step instructions

If you are new to data migrations, worry not. Useful and intuitive on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Great service first

Outside of producing great customer service, we always want to develop our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are constantly making great strides to improve the core experience.


Why you should use Help Desk Migration to migrate data from ThinkOwl to Faveo Helpdesk

Castle gates

Strong safety of your information

The migration is performed over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your customer support to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields, thus helping you to be sure that the data end up in the right places in Faveo Helpdesk.

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Sustained association between object and people

When migrating your records from ThinkOwl to Faveo Helpdesk we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from ThinkOwl to Faveo Helpdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ThinkOwl to Faveo Helpdesk work

  • Get ready

    Start off by creating Agent profiles and all needed custom fields in the new help desk. Now, begin migrating your data from ThinkOwl to Faveo Helpdesk.

  • Fill in the form with requested credentials to allow our data migration tool to access data from your current help desk.

  • Connect Faveo Helpdesk

    Do the same action to integrate our service with the new help desk and thus make it possible to import the information.

  • Select objects

    Select the records you want to migrate and set the ticket fields mapping, so the records could be moved according to your needs.

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Faveo Helpdesk all data

    Once everything's validated, determine a quiet time with the least load on the support department and begin migrating from ThinkOwl to Faveo Helpdesk.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your Faveo Helpdesk import

Our team would be more than happy to perform a custom migration if you have particular requirements.
Get a price estimation

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