ThinkOwl to eGain Suite
migration service

Extremely easy , no special skill set or programming required. A complete ThinkOwl to eGain Suite data migration tool.

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The best ThinkOwl to eGain Suite tool made for you

There’s no need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid complex data audit and tool development processes. Simply pick the records you need to move and set off with the transition when comfortable.
Easy transition process
No specific expertise required. Just select what data will go to the target solution and see the magic happening.
Data structure maintenance
Transfer your help desk data in full to make certain that no ticket is missing essential customer service details.
Automated tool

Afraid that you’ll have to use special skills to migrate your info? Worry not as we ensured that our tool interface user friendly as possible.

Attach the help desks, choose data, click ok, and the migration is ready!

From sender information to phone number connection, all you records will keep their previous connections untouched.

You don’t have to worry that a part of the data will be lost and service quality will decrease. Everything will arrive how you expected.

Security is paramount

You data is everything which is why we created a method that will keep your information safe and sound.

Neither sophisticated electronic attacks nor physical disasters will affect your data in any way.

You control the process

Take complete control of your information with our internal data mapper. Choose what goes where, set priorities, and even ditch the stuff you need, all within Migration Wizard.

Step-by-step instructions

If you are new to data migrations, worry not. Useful and insightful on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Great service first

Except providing great customer support services, we always strive to develop our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are always putting so much effort to improve the general experience.


Why you should use Help Desk Migration to migrate data from ThinkOwl to eGain Suite

Castle gates

Strong safety of your data

The migration is conducted over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to make sure that the data end up in the right destinations in eGain Suite.

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Sustained relation between object and people

When migrating your records from ThinkOwl to eGain Suite we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from ThinkOwl to eGain Suite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ThinkOwl to eGain Suite work

  • Get ready

    Sign up and go to our migration software.

  • Choose and connect your ThinkOwl support desk with HDM.

  • Give access to your eGain Suite account.

  • Clarify your business needs

    Let us know exactly what parts of your migration you want to modify

  • Have your preferences estimated

    We will investigate your application and send you with a price range and a scope of tasks.

  • Migrate from ThinkOwl to eGain Suite all data

    Move all your customer support information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your eGain Suite import

Our team would be more than happy to perform a personalized migration in case you have specific requirements.
Get a price estimation

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