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ThinkOwl to DualDesk
migration service

Trouble-free , no special know how or coding required. A complete ThinkOwl to DualDesk data migration instrument.

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The best ThinkOwl to DualDesk tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid the system analysis and script development processes. Just pick the records you need to migrate and start the transition right away.
Effortless transition process
No special expertise needed. Just pick what data will go to the new solution and see the miracle happening.
Data structure maintenance
Migrate your help desk info in full to make sure that no ticket has lost critical customer service information.
Simple and easy process

No need to worry about coding or constantly watch each record transferred.

Just link both platforms, choose what you need to take to a new database and allow the tool do the remainder.

From sender information to phone number connection, your entire database will keep their previous data structure intact.

You don’t have to worry that some info will be missing and service quality will decrease. Everything will be waiting for you where you left it.

Security is priority

Information is key which is why we developed a tool that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will affect your records anyhow.

Data mapping

Select information that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select anything you might ever need.

Efficient out-of-the-box solution

In just a few clicks you will be able to choose the data arrangement, when it goes, and how.

Our tech engineers took customer experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Great service first

Apart from producing great customer service, we always want to improve our customer service.

As a company, we want you to enjoy best possible service, which is why we are always making great strides to improve the core experience.


Why you should use Help Desk Migration to migrate data from ThinkOwl to DualDesk

Castle gates

Strong security of your records

The migration is completed by the machine over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you be sure that the records end up in the right places in DualDesk.

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When migrating your records from ThinkOwl to DualDesk we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from ThinkOwl to DualDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ThinkOwl to DualDesk work

  • Get ready

    Sign-up and go to our migration tool.

  • Connect ThinkOwl

    Pick and connect your ThinkOwl service desk with HDM.

  • Grant the right to access your DualDesk account.

  • Clarify your business needs

    Let us know exactly what aspects of your migration you would like to tweak

  • Get your requirements estimated

    We shall analyze your case and send you with a cost and a scope of work.

  • Migrate from ThinkOwl to DualDesk everything

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your DualDesk import

Our team would be more than happy to perform a custom migration if you have special requirements.
Get a price estimation

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