ThinkOwl to Database
migration service

Extremely easy, no special expertise or programming required. A complete ThinkOwl to Database data migration instrument.

More details

The best ThinkOwl to Database tool made for you

There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip complex data audit and script development processes. Simply decide on what data you need to migrate and set off with the transition immediately.
Easy migration
No specific knowledge or skill required. Just pick what data will go to the target platform and enjoy the miracle happening.
Data completion
Transfer your help desk records in full to ensure that no ticket has lost critical customer support information.
Automated tool

Scared that you’ll have to use advanced skills to migrate your customer service data? Don’t be as we made sure that our tool interface user friendly as it can possibly be.

Link the platforms, choose data, click ok, and the migration is ready!

Data dependency

Your customer data migrates unite, you can take our word.

Every email, every ticket, and every user profile will reach the target complete with its attachments, contact connections, and interaction history.

Data protected

Your customer data is safe and sound with us. Not even all our employees can access to your credentials or other information.

You can be sure that with HDM no hacker attacks are possible.

You’re in control

Manage your information with our internal data mapping solution. Choose what goes where, set priorities, and even discard the stuff you don’t like, all with our Migration Wizard.

Simple & effective

In only a few buttons to press it will be possible to select what goes where, when it starts, and in what order.

Our developers considered user experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.

Customer service as priority

As a migration service supplier, we work to deliver the most effective migration tool. However, our priority is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from ThinkOwl to Database

Castle gates

Strong safety of your information

The migration is done over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your customer support to a new helpdesk without involving the IT department.

Next

Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields, thus helping you to be sure that the data end up being in the right places in Database.

Next

When migrating your records from ThinkOwl to Database we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from ThinkOwl to Database

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ThinkOwl to Database work

  • Get ready

    Start off by setting up Agent profiles and all needed custom fields in the new help desk. Now, get started on migrating your data from ThinkOwl to Database.

  • Fill in the form with necessary credentials to allow our data migration tool to access records from your current help desk.

  • Connect Database

    Do the same action to connect our service with the new help desk and thereby make it possible to import the records.

  • Select objects

    Choose the information you need to migrate and set the ticket fields mapping, so the data could be migrated according to your preferences.

  • Migrate small amount of data

    Try out our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Database all data

    Once everything's tested, determine a quiet time with the least load on the support department and start migrating from ThinkOwl to Database.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Database import

Our team would be more than happy to run a customized migration if you have special demands.
Get a price estimation

Blog Articles You Might Find Useful

3 Reasons to Switch from Self to Cloud Hosted osTicket Help Desk

The advantages of cloud technologies encourage companies to choose cloud hosted osTicket help desk to the on-premise version. Here are some of the strongest arguments…

Why Do Companies Switch Customer Service Software? Top Reasons Explained

Let’s be clear: businesses embrace the customer requirements or go dark. When the tweaks of the workflows bring no joy, the migration to another help…

Data Migration Strategies That Actually Work

There are many reasons as to why you would want to switch to a new help desk system. It can be the fact that you’ve…

Book a Call
cancel
%s
— %s