ThinkOwl to Alcea HelpDesk
migration service

Trouble-free , no special skill set or coding required. A complete ThinkOwl to Alcea HelpDesk data migration tool.

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The best ThinkOwl to Alcea HelpDesk tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid the system analysis and tool development processes. Simply choose what data you need to move and start the transition immediately.
Easy transition process
No specific expertise needed. Just select what data will go to the target system and enjoy the magic happening.
Data structure maintenance
Transfer your help desk data in full to make sure that no ticket has lost critical customer support details.
Simple and easy procedure

No need to worry about coding or constantly control each record transferred.

Just attach your source and target, tick what you want to take to a new database and allow the Migration Wizard do the remainder.

Data maintenance

Your information migrates unite , you can take our word.

Each email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction archive.

Robust protection

Your information is safe and sound with us. Not even all our employees can see your passwords or records.

You can rest assured that with HDM no data breaches are possible.

Data mapping

Select data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center solutions, you will be able to pick anything you might ever need.

Step-by-step instructions

If this is your first migration, don’t worry. Helpful and simplified on-screen prompts will help you migrate your information accurately.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a data import service provider, we aim to deliver the most effective migration tool. However, our prime concern is customer service.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from ThinkOwl to Alcea HelpDesk

Castle gates

Strong safety of your data

The migration is done over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the data end up being in the right destinations in Alcea HelpDesk.

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Sustained connectivity between object and people

When migrating your records from ThinkOwl to Alcea HelpDesk we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from ThinkOwl to Alcea HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ThinkOwl to Alcea HelpDesk work

  • Get ready

    Sign up and go to our migration service.

  • Connect ThinkOwl

    Opt and link your ThinkOwl support desk with HDM.

  • Grant access to your Alcea HelpDesk account.

  • Detail your business needs

    Let us know exactly what parts of your migration you would like to fine-tune

  • Have your needs estimated

    We will research your case and get back to you with a total price and a scope of work.

  • Migrate from ThinkOwl to Alcea HelpDesk all data

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Alcea HelpDesk import

Our team would be more than happy to perform a custom migration if you have special needs.
Get a price estimation

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