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ThinkOwl to Adobe Experience Manager
migration service

Trouble-free , no special knowledge or coding required. A complete ThinkOwl to Adobe Experience Manager data migration tool.

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The best ThinkOwl to Adobe Experience Manager tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip the system analysis and tool development processes. Just pick what data you need to migrate and start the transition when comfortable.
Easy migration
No specific knowledge or skill needed. Just select what data will go to the new solution and enjoy the miracle happening.
Data completion
Transfer your help desk data in full to make sure that no ticket has lost critical customer service details.
Simple and easy procedure

No need to worry about coding or constantly watch each record transferred.

Just link both platforms, choose what you want to take to a new database and let the tool do the rest for you.

From sender information to phone number connection, your entire database will keep their initial data structure untouched.

You don’t have to worry that some records will be missing and service quality will decrease. Everything will be waiting for you where you left it.

Security is priority

You data is key which is why we created a tool that will keep your customer records safe and sound.

Neither sophisticated electronic attacks nor physical disasters will affect your records anyhow.

Record mapping

Select data that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to pick just about everything you might actually need.

Step-by-step instructions

If this is your first migration, don’t worry. Helpful and simplified on-screen prompts will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Apart from producing great customer support services, we always want to develop our customer service.

As a company, we want you to experience best possible service, which is why we are continuously making great strides to enhance the core experience.


Why you should use Help Desk Migration to switch from ThinkOwl to Adobe Experience Manager

Castle gates

Strong safety of your data

The migration is carried out over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the records end up in the right destinations in Adobe Experience Manager.

Next

When migrating your records from ThinkOwl to Adobe Experience Manager we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from ThinkOwl to Adobe Experience Manager

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ThinkOwl to Adobe Experience Manager work

  • Get ready

    Sign up and go to our migration service.

  • Connect ThinkOwl

    Pick and connect your ThinkOwl support desk with HDM.

  • Connect Adobe Experience Manager

    Grant access to your Adobe Experience Manager account.

  • Describe your requirements

    Let us know what parts of your migration you need to modify

  • Get your preferences estimated

    We shall research your case and send you with a price range and a scope of work.

  • Migrate from ThinkOwl to Adobe Experience Manager everything

    Move all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Adobe Experience Manager import

Our team would be more than happy to run a custom migration if you have special requirements.
Get a price estimation

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