96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

Think Help Desk to Help Sumo
migration service

Extremely easy , no special expertise or programming required. A complete Think Help Desk to Help Sumo data migration tool.

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Secure and Reliable
Your passwords along with records are safe with us and will be used for import solely.
Quick and Easy
Help Desk Migration does not require any special expertise or knowledge to begin the the migration.
Full & Precise
We've handled all key peculiarities of various helpdesks to help you accurately and efficiently migrate massive amounts of information

Why you should use Help Desk Migration to switch from Think Help Desk to Help Sumo

Strong security of your information

The migration is done over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer support to a new helpdesk without involving the IT department

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Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to make sure that the data end up in the right destinations in Help Sumo.

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Maintained association between object and people

When migrating your records from Think Help Desk to Help Sumo we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from Think Help Desk to Help Sumo

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

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In what way does data migration from Think Help Desk to Help Sumo work

  • Get ready

    Register and go to our migration software.

  • Connect Think Help Desk

    Choose and connect your Think Help Desk support desk with HDM.

  • Grant the right to access your Help Sumo account.

  • Explain your needs

    Let us know what components of your migration you wish to adjust

  • Have your needs estimated

    We shall analyze your case and get back to you with a price range and a scope of tasks.

  • Migrate from Think Help Desk to Help Sumo all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Help Sumo import

Our team would be more than happy to run a custom migration if you have specific needs.
Get a price estimation
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