The Service Program to OTRS
migration service

Effortless , no special knowledge or programming required. A complete The Service Program to OTRS data migration tool.

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Trustworthy and Safe
Your passwords as well as records are safe with us and will be used for import solely.
Fast and Easy
Help Desk Migration does not require any specific skills or knowledge to begin the the migration.
Complete & Precise
We've taken into account all major peculiarities of various helpdesks to let you accurately and efficiently migrate massive volumes of data

Reasons to use Help Desk Migration to switch from The Service Program to OTRS

Strong safety of your data

The migration is performed over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your support service to a new helpdesk without involving the IT department

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Advanced data mapping

Our service allows mapping standard and custom fields , thus helping you to make sure that the data end up being in the right places in OTRS.

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Sustained connection between object and people

When migrating your data from The Service Program to OTRS we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from The Service Program to OTRS

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


How does data migration from The Service Program to OTRS work

  • Prepare

    Sign up and go to our migration wizard.

  • Choose and link your The Service Program service desk with HDM.

  • Give access to your OTRS account.

  • Describe your needs

    Let us know what elements of your migration you would like to modify

  • Have your requirements estimated

    We shall analyze your case and get back to you with a total price and a scope of work.

  • Migrate from The Service Program to OTRS all data

    Migrate all your customer support records in a single push.


Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your OTRS import

Our staff would be more than happy to run a customized migration in case you have particular requirements.
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