Textline import
in a few clicks

Without devs, timelack and hustle. With help of robust data import wizard.

More details

Textline import tool you’ve been looking for

Now, there’s no need to bother about any help desk import issues. Full migration from platform to platform with HDM swift and simple.
Save time & money
Affordable process cost, a quick transfer to the new help desk, and no need to design the migration method. Get all of this with HDM service.
Smooth migration course
Just prepare your information for migration beforehand and start moving your records. No need to do everything alone.
Essential data aside
Whether it is for conformity reasons, or convenience, transfer your old data to the target platform to keep up with customer data easier.
Automated migration

A bare minimum is required from you. We already wrote the migration method.

Just configure your system migration preferences and you’re good to start.

Preserved dependency

Using HDM, you don’t have to worry that all your migrated customer service data will migrate with mixed up structure.

Whether it is the requester info or customer details, all of this is considered during the process.

Your info is secure

When you grant your passwords to our migration tool, you can trust us.

Only authorized employees directly connected to the data transfer will be able to access to your profile info.

All incoming and outcoming information is guarded by the data encryption systems from any electronic attacks.

Place your information

It’s not required to conduct extensive data reviews to get started on your data import.

Use our Migration Wizard to choose the records for data migration right during the process. Choose what you want to transfer and determine where it goes just by clicking corresponding checkboxes.

Powerful & accessible

You don’t need to understand the system to use it to its full.

Useful on-screen instructions will help you move your records quickly and effectively. As a result, you can set up a data import just about anywhere you like.

Our customers are priority

One of the key priorities of our team is to provide a service that we would like to experience ourselves. Even though G2 acclaimed our customer support, we develop continuously.

Why import data to Textline using Help Desk Migration?

Castle gates

Security first

We don't share any of your information with third parties, as well as meticulously protect it, so nothing gets lost or stolen.


Easy to get around wizard to setup import

Our service was created to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.


Wizard window
Mapping fields window

Elective and powerful field mapping

Only Help Desk Migration make it easier to automatically transmit custom fields, as well as map their destination.


Preserved relations between objects and people

All tickets will be imported to Textline with their respective agents, contacts, and attachments, as a result, saving the record of customers' requests.


Relations illustration

Objects you may import to Textline

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to Textline in several simple steps

  • Prepare

    Register and go to our migration wizard.

  • Pick and link your source service desk with HDM.

  • Grant the right to access your Textline account.

  • Describe your business needs

    Let us know what components of your migration you wish to modify

  • Have your preferences estimated

    We will analyze your application and send you with a cost and a scope of tasks.

  • Import to Textline all data

    Transfer all your customer service information in a single push.

We keep all data safe

We take safety very seriously and have established a comprehensive set of practices, technologies, and policies to help ensure that your data is secure.

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the clients

Textline import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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