Textline to Vision Helpdesk
migration service

Extremely easy , no special knowledge or programming required. A complete Textline to Vision Helpdesk data migration instrument.

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The best Textline to Vision Helpdesk tool made for you

There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and script development processes. Simply pick customer info you need to transfer and start the transition right away.
Simple migration
No tech knowledge or skill required. Just pick what data will go to the target solution and observe the wonders happening.
Data completion
Move your help desk data in full to ensure that no ticket has lost critical customer service information.
Simple and easy procedure

You don’t have to bother about coding or constantly control each piece of info moved.

Just attach your source and target, choose what you need to take to a new database and let the Migration Wizard deal with the remainder.

Data dependency

Your customer data migrates unite and we mean it.

Every email, every ticket, and every little bit of info will arrive complete with its attachments, contact connections, and interaction history.

Data protected

Your customer data is safe and sound with us. Not even all our employees have access to your credentials or records.

You can be sure that with HDM no data breaches are possible.

You’re in control

Manage your customer data with our internal data mapper. Select what goes where, set priorities, and even ditch the stuff you don’t like, all with our Migration Wizard.

Simple & effective

In only a few buttons to press you will be able to pick what goes where, when it goes, and in what order.

Our developers took user experience as an essential factor and ensured that it will be possible to use the system to its fullest.

Customer service as priority

As a migration service supplier, we work to deliver the best possible migration tool. Yet, our priority is customer service.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from Textline to Vision Helpdesk

Castle gates

Strong privacy of your data

The migration is completed by the machine over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to be sure that the data end up in the right places in Vision Helpdesk.

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When migrating your records from Textline to Vision Helpdesk we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Textline to Vision Helpdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Textline to Vision Helpdesk work

  • Get ready

    Sign up and go to our migration wizard.

  • Connect Textline

    Opt and connect your Textline service desk with HDM.

  • Connect Vision Helpdesk

    Grant access to your Vision Helpdesk account.

  • Outline your business needs

    Let us understand precisely what components of your migration you need to fine-tune

  • Have your requirements estimated

    We will analyze your case and get back to you with a total price and a scope of tasks.

  • Migrate from Textline to Vision Helpdesk all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Vision Helpdesk import

Our team would be more than happy to run a customized migration if you have special requirements.
Get a price estimation

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