Textline to UseResponse
migration service

Trouble-free , no special skill set or coding required. A complete Textline to UseResponse data migration instrument.

More details

The best Textline to UseResponse tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid the system analysis and script development processes. Just decide on what data you need to move and set off with the transition when comfortable.
Easy transition process
No specific expertise needed. Just pick what data will go to the new platform and enjoy the magic happening.
Data structure maintenance
Transfer your help desk info in full to ensure that no ticket is missing critical customer service details.
Automated tool

Worried that you’ll need special skills to move your info? Worry not as we ensured that our tool interface simple to use as it can possibly be.

Link the platforms, select records, click ok, and you’re done!

Preserved connections

Starting from the ticket requester to every comment author, your entire database will keep their initial data structure intact.

You don’t have to worry that a part of the records will be missing and service quality will degrade. Everything will arrive where you left it.

Data safety is priority

Information is key which is why we developed a tool that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will touch your records anyhow.

You’re in control

Manage your customer data with our in-app data mapping solution. Select what goes where, set priorities, and even ditch the stuff you don’t like, all with our Migration Wizard.

Step-by-step instructions

If you are new to data migrations, don’t worry. Helpful and simplified on-screen instructions will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Great service first

Outside of producing great customer service, we always aim to develop our customer service.

As a team, we want you to experience best possible service, which is why we are continuously putting so much effort to enhance the core experience.


Why you should use Help Desk Migration to migrate data from Textline to UseResponse

Castle gates

Strong safety of your records

The migration is completed by the machine over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it is simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you be sure that the records end up in the right destinations in UseResponse.

Next

When migrating your records from Textline to UseResponse we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Textline to UseResponse

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Textline to UseResponse work

  • Get ready

    Start with setting up Agent profiles and all needed custom fields in your new help desk. Now, get started on migrating your data from Textline to UseResponse.

  • Connect Textline

    Fill out the form with required credentials to make it possible for our data migration tool to access records from your current help desk.

  • Connect UseResponse

    Do the same action to integrate our service with the new help desk and thus make it possible to import the data.

  • Select objects

    Select the data you need to migrate and set the ticket fields mapping, so the data could be migrated in line with your needs

  • Migrate limited amount of data

    Try our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to UseResponse all data

    When everything's tested out, find a quiet time with the minimal load on the support staff and start migrating from Textline to UseResponse.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your UseResponse import

Our team would be more than happy to perform a customized migration in case you have special demands.
Get a price estimation

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